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- Tasks: Handle alarm signals and communicate with clients about activations.
- Company: Join a well-established business focused on growth and career progression.
- Benefits: Enjoy 22 days holiday, a private pension, and access to an on-site gym.
- Why this job: Gain valuable experience in a fast-paced environment with full training provided.
- Qualifications: No prior experience needed; strong communication and IT skills are essential.
- Other info: Work a flexible 4 on 4 off schedule with opportunities for advancement.
The predicted salary is between 24000 - 36000 £ per year.
This is a fantastic opportunity to join a long established business who offer genuine career progression opportunities as they continue to grow. This role involves remote handling and actioning of alarm signals from various systems, including Intruder and Holdup Alarm Systems and remotely monitored sensor activated CCTV systems. No prior experience is required and they would welcome applications from all interested applicants as full training and career development will be provided.
Main Responsibilities:
- Working a 4 on 4 off rotating pattern, Operators are required to carry out the detailed actions relevant to each alarm signal as programmed within the alarm receiving software (Full training to be provided).
- Calling customers or clients nominated keyholders informing them of an alarm activation.
- Relaying alarm information clearly to customers.
- Accessing and escalating alarms as appropriate to the Emergency Services, Fire service and relevant police force.
- For CCTV sensor activations, operators are to determine if an intrusion into the protected area can be identified. When intruder activity has been identified then operators are to carry out standard procedures for contacting the site keyholders and/or the relevant police force.
- Liaising with engineer and service department, accessing and creating out of hours job sheets on the business client management software.
- Operators are responsible for administration duties within the ARC which include, but not limited to:
- Updating customer records on the Alarm System
- Sending email internally and externally
- Updating relevant communications logs
- Updating internal documentation
- Other tasks as required by the business
Person Specification:
- Have excellent written and verbal communication skills
- Have excellent IT skills including proficient use of Microsoft Office Word/Excel/Outlook
- Must be confident in learning new IT software/systems and consider themselves a fast learner
- Be customer focused and able to deliver a professional service at all times.
- Comfortable working in a fast-paced environment and able to prioritise workload effectively.
- Be willing to improve knowledge/skills and have a positive attitude towards learning.
Whats in It for You:
- 22 days holiday (Plus bank holidays and continuous service reward).
- Comprehensive private pension
- On-site gym
Security Response Customer Service Advisor in Mold employer: Marstep Resourcing Solutions
Contact Detail:
Marstep Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Response Customer Service Advisor in Mold
✨Tip Number 1
Familiarise yourself with alarm systems and CCTV technology. Even though no prior experience is required, having a basic understanding of how these systems work can give you an edge during the interview process.
✨Tip Number 2
Brush up on your communication skills. Since you'll be relaying important information to customers and emergency services, practising clear and concise communication can help you stand out as a candidate.
✨Tip Number 3
Demonstrate your ability to work in a fast-paced environment. Think of examples from your past experiences where you've successfully managed multiple tasks or handled stressful situations, as this will show your potential employer that you're ready for the role.
✨Tip Number 4
Show enthusiasm for learning new IT systems. Since the role involves using specific software, expressing your eagerness to learn and adapt to new technologies can make a positive impression on the hiring team.
We think you need these skills to ace Security Response Customer Service Advisor in Mold
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills such as communication, IT proficiency, and customer service experience. Even if you lack direct experience, emphasise transferable skills that align with the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your willingness to learn and adapt, as well as your ability to work in a fast-paced environment. Be sure to relate your personal qualities to the job requirements.
Highlight Your Communication Skills: Since the role requires excellent written and verbal communication, provide examples of how you've successfully communicated in previous roles or situations. This could include customer interactions or teamwork experiences.
Show Your Willingness to Learn: Mention any past experiences where you quickly learned new systems or software. This will demonstrate your adaptability and eagerness to grow within the company, which is a key aspect of the job.
How to prepare for a job interview at Marstep Resourcing Solutions
✨Showcase Your Communication Skills
As a Security Response Customer Service Advisor, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a scenario where you need to relay alarm information clearly, so practice articulating your thoughts concisely.
✨Familiarise Yourself with Alarm Systems
Even though no prior experience is required, having a basic understanding of alarm systems can set you apart. Research common types of intruder and holdup alarm systems, as well as CCTV operations. This knowledge will show your enthusiasm for the role and your willingness to learn.
✨Emphasise Your IT Proficiency
Since the role involves using various software systems, highlight your IT skills during the interview. Be ready to discuss your experience with Microsoft Office and any other relevant software. If you have examples of quickly learning new systems, share those too!
✨Demonstrate Your Customer Focus
This position requires a strong customer service orientation. Prepare examples from your past experiences where you provided excellent service or resolved issues effectively. Showing that you can maintain professionalism in a fast-paced environment will be crucial.
