At a Glance
- Tasks: Provide top-notch client care and support for a leading financial services organisation.
- Company: Join a fantastic financial services company focused on career development.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for continuous professional development and growth within the company.
- Why this job: Make a real difference in clients' lives while building a rewarding career.
- Qualifications: Strong communication, problem-solving, and organisational skills are essential.
The predicted salary is between 30000 - 42000 € per year.
This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.
The role of the Client Services Administrator is to provide first class client care for clients of the business.
Key Responsibilities and Outputs- Processing of new business following all company procedures and processes
- Maintaining good relationships with all clients of the business; enhancing the profile of the Company among its client and community
- Deal with new and existing client communications and queries
- Supporting and dealing with new enquiries
- Supporting and dealing with existing client enquiries
- Supporting the development and maintenance of internal relationships to help maintain business flow and meet agreed targets
- Continuous professional development to meet personal development needs.
Reports to: Client Services Manager/Operations Manager
The role holder will have primary responsibility for:
- Ensuring that all processes, procedures and client communications are conducive to a high standard of customer care
- Supporting the on-boarding of new clients into the business
- Maintaining existing client review communications
- Working within the Client Services team to support and deal with queries from all clients and from within the Company to a high standard, ensuring client satisfaction is maintained
- Supporting the delivery of and achievement of the client service standards
- Client continual improvement feedback communications and maintenance
- Individual workflow and task delivery.
- Communication skills that allow you to inform, help and advise clients clearly and to liaise effectively with other professionals
- Listening skills, to understand exactly what clients require
- Problem-solving skills
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
- Creative thinking, to be able to come up with new ideas to improve customer service standards
- An ability to work well under pressure
- Organisational and planning skills to develop customer services policies
- Good personal presentation, especially when working with clients face to face
- A commitment to improve your own customer service skills on an ongoing basis
The role holder will keep up to date with legislative and industry changes which affect the business and its clients.
Client Service Administrator in Oswestry employer: Marstep Resourcing Solutions
Join a leading financial services organisation that prioritises employee development and offers a supportive work culture. As a Client Service Administrator, you will benefit from continuous professional growth opportunities while working in a dynamic environment that values client relationships and teamwork. With a commitment to excellence in client care, this role provides a meaningful career path in a thriving community-focused company.
Contact Detail:
Marstep Resourcing Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Administrator in Oswestry
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how personal connections can give you the inside scoop and maybe even a referral!
✨Tip Number 2
Prepare for that interview! Research the company’s values and recent news. We want you to show them you’re not just another candidate, but someone who genuinely cares about their mission and clients.
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend. We know you’ve got the skills, but let’s make sure you can articulate them clearly and confidently.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. We believe it shows your enthusiasm and professionalism, making you stand out in their minds.
We think you need these skills to ace Client Service Administrator in Oswestry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the key responsibilities of the Client Service Administrator role. We want to see how you can bring first-class client care to our team!
Show Off Your Communication Skills:Since communication is key in this role, use your application to demonstrate your ability to inform and advise clearly. We love seeing examples of how you've successfully handled client queries or difficult situations in the past.
Highlight Problem-Solving Abilities:We’re looking for someone who can think on their feet! Share specific instances where you’ve tackled challenges or improved customer service standards. This will show us that you’re ready to support our clients effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in our financial services organisation.
How to prepare for a job interview at Marstep Resourcing Solutions
✨Know Your Client Care
Make sure you understand the importance of first-class client care. Research the company’s values and how they prioritise client relationships. Be ready to discuss how you can enhance their profile among clients and the community.
✨Showcase Your Communication Skills
Prepare examples that highlight your communication skills. Think about times when you’ve effectively informed, helped, or advised clients. Practise articulating these experiences clearly, as strong communication is key for this role.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle hypothetical scenarios during the interview. Think of examples where you’ve successfully resolved client issues or improved service standards. This will show your potential employer that you can handle challenges with confidence and creativity.
✨Exhibit Your Organisational Skills
Since the role involves maintaining workflows and task delivery, prepare to discuss how you stay organised under pressure. Share specific strategies or tools you use to manage your time and tasks effectively, ensuring client satisfaction is always a priority.
