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- Tasks: Lead the customer support team and ensure top-notch service for all users.
- Company: A fast-growing online marketplace in the UK with a focus on customer satisfaction.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real difference in customer experience while leading a passionate team.
- Qualifications: Strong people management skills and proven experience in customer support roles.
The predicted salary is between 36000 - 60000 £ per year.
A growing online marketplace in the UK is seeking an experienced Customer Support Manager/Head of Support. This role requires leading the customer support function, ensuring excellent service for customers and service providers, and compliance with UK consumer law.
The ideal candidate will possess strong people management skills, excellent communication abilities, and a proven track record in a similar role. Join a fast-paced environment dedicated to continuous improvement and customer satisfaction.
Head of Customer Support & Trust in London employer: Marstep Resourcing Solutions
Contact Detail:
Marstep Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Support & Trust in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Customer Support role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their customer support philosophy and be ready to discuss how your experience aligns with their goals. We want to see you shine, so practice common interview questions and think about how you can demonstrate your people management skills.
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Use examples from your past experiences to illustrate how you've handled challenging situations and improved customer satisfaction.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that dream job!
We think you need these skills to ace Head of Customer Support & Trust in London
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us see your enthusiasm for customer support! Share specific examples of how you've gone above and beyond to help customers in previous roles. We love candidates who genuinely care about making a difference.
Highlight Your Leadership Skills: As we're looking for someone to lead our customer support team, make sure to showcase your people management experience. Talk about how you've motivated teams, resolved conflicts, and fostered a positive work environment. We want to know how you can inspire others!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon. We appreciate well-structured applications that get straight to the point while still showcasing your personality. Remember, we want to hear your voice!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Marstep Resourcing Solutions
✨Know Your Customer Support Metrics
Before the interview, brush up on key customer support metrics like NPS, CSAT, and response times. Being able to discuss these metrics and how you've improved them in past roles will show your expertise and understanding of what drives customer satisfaction.
✨Demonstrate People Management Skills
Prepare examples that showcase your leadership style and how you've successfully managed teams in high-pressure situations. Think about specific challenges you've faced and how you motivated your team to overcome them. This will highlight your ability to lead effectively in a fast-paced environment.
✨Familiarise Yourself with UK Consumer Law
Since compliance is crucial for this role, make sure you have a solid understanding of UK consumer law. Be ready to discuss how you've ensured compliance in previous positions and how you would approach it in this new role. This knowledge will set you apart as a candidate who takes legal responsibilities seriously.
✨Showcase Your Communication Skills
Excellent communication is key in customer support. Prepare to discuss how you've handled difficult customer interactions and resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to communicate clearly and effectively.
