At a Glance
- Tasks: Engage with existing mortgage customers and help them navigate their options.
- Company: Dynamic finance company focused on customer relationships.
- Benefits: Competitive salary, full training, and career progression opportunities.
- Other info: Supportive team environment with opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27000 - 30000 £ per year.
Customer Relationship Executive Location
Chester Employment Type
Full-Time
Permanent Salary: £27k-£30k depending on experience + Benefits + Career About the Role We're looking for an enthusiastic and customer-focused
Customer Relationship Executive to join our Retention Team.
The role also offers the opportunity to progress a career in the finance industry with full training and support, for those seeking that development.
This isn't a cold sales role.
You'll be speaking with our existing mortgage customers, building relationships and helping them prepare for the end of their current mortgage deal.
Your role is to understand their circumstances, discuss their options, and arrange appointments with our Mortgage Advisers to explore product transfers or remortgaging opportunities.
You'll play a key part in delivering an outstanding customer experience while helping customers make informed decisions about their mortgage before their renewal date.
Full training on our systems, products and processes will be provided.
Key Responsibilities Proactively contact existing mortgage customers before their mortgage product expires.
Build strong relationships through regular, meaningful conversations.
Understand customers' current circumstances and future plans.
Discuss available options, including product transfers and remortgaging.
Identify opportunities to improve customers' mortgage arrangements.
Book appointments for customers with our qualified Mortgage Advisers.
Maintain regular communication throughout the customer journey.
Update customer records accurately within the CRM system.
Work closely with advisers and the wider mortgage team to ensure a seamless customer experience.
Meet activity and quality targets while delivering excellent customer service.
Whilst activity will be from warm contact with existing customers, there will be occasions where cold outreach will be necessary.
What We're Looking For You'll be someone who enjoys talking to people, building rapport and helping customers.
Ideally you'll have: Excellent communication and listening skills.
A confident and professional telephone manner.
Previous experience in sales, customer service,
Customer Relationship Executive in London employer: Marstep Resourcing Solutions
Join our dynamic team in Ellesmere Port as an Account Development Executive, where you will thrive in a supportive and collaborative work culture that values your contributions. We offer competitive salaries with uncapped commission potential, ensuring your hard work is rewarded, alongside opportunities for professional growth and development. Experience the unique advantage of a hybrid working model that promotes work-life balance while being part of a company that is committed to your success.
Contact Details:
Marstep Resourcing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marstep Resourcing Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marstep Resourcing Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marstep Resourcing Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Marstep Resourcing Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marstep Resourcing Solutions!
How to prepare for a job interview at Marstep Resourcing Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
