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For Companies At a Glance
- Tasks: Connect with customers via phone and ticket system, solving account issues and upselling services.
- Company: Join a fast-growing business with a friendly team atmosphere.
- Benefits: Opportunity for career development and a supportive work environment.
- Why this job: Great chance to enhance your customer service skills while making a real impact.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Perfect for high school and college students looking for flexible work.
The predicted salary is between 24000 - 36000 £ per year.
This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.
Job Overview
Connect with customers both over the phone and via our ticket system. Providing excellent customer service to customers to assist them with any account issues they may have as well as offering them add-ons to their current service. Dealing wit…
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Customer Support Executive employer: Marstep Resourcing Solutions
Contact Detail:
Marstep Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarize yourself with common customer service scenarios and solutions. This will help you respond confidently to customer inquiries during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Clear and friendly communication is key in customer support roles, so consider role-playing with a friend.
✨Tip Number 3
Research our company and understand our products and services. Being knowledgeable about what we offer will impress us and show your genuine interest in the role.
✨Tip Number 4
Prepare examples of how you've handled difficult customer situations in the past. We love to hear about your problem-solving skills and how you can bring that experience to our team.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Support Executive position. Understand the key responsibilities and the skills required, such as communication and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Include specific examples of how you've successfully resolved customer issues or improved customer satisfaction in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work with this company and how your skills align with their needs. Be sure to express your enthusiasm for joining a friendly team.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammar errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Marstep Resourcing Solutions
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to connect with customers and resolve their issues effectively.
✨Familiarize Yourself with the Company
Research the company and its services before the interview. Understanding their offerings will help you discuss how you can contribute to enhancing customer satisfaction.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully, showing that you value communication.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing scenarios where you may need to handle a customer issue. Practice common customer service situations to showcase your problem-solving abilities.
