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For Companies At a Glance
- Tasks: Contact and retain customers while maximising sales opportunities.
- Company: Join a fast-growing business with a friendly team atmosphere.
- Benefits: Starting salary of £26,500 plus bonuses, casual dress code, and fun office perks.
- Why this job: Build a rewarding career with full training and rapid growth potential.
- Qualifications: Strong communication skills and a positive attitude; no prior experience needed.
- Other info: Dynamic role with opportunities for personal development and influence.
The predicted salary is between 21000 - 30000 £ per year.
This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.
You may have experience dealing with customers either face to face or over the phone, however no prior experience is necessary as full training can be provided on top of your existing customer skills. What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with full training guidance.
In this role you’ll be responsible for contacting, retaining and advising new and existing stakeholders. Your working day will consist of making outbound calls to existing stakeholders with the intention of gaining repeat business, and retaining ongoing custom. You will also maximise sales opportunities, add-ons and take direct payments all whilst providing a high level of customer experience.
Our Requirements
- Excellent communication and rapport building skills.
- Confident, resilient and experienced in overcoming sales objections.
- Self-motivated and results driven with hunger for success.
- Must be a team player and a positive influence to others.
- Openly displays enthusiasm and a keenness to develop.
- Computer literate.
- Willingness to support wider business needs when required.
This is a rapidly expanding business, so the role will develop with business needs, there will be plenty of opportunities for the right candidate to make an overall positive and influential impact.
The Package
- A starting salary of £26,500 plus bonus/commission to over £30k+ uncapped.
- Permanent contract, working 35 hours a week Monday – Friday 8.45-4.45.
- Benefits above and beyond a pool table in the office, such as casual dress code, away days, access to learning as well as cash incentives based on performance.
- Opportunities for fast-track career and rapid pay growth for the right candidate.
Customer Retention Executive employer: Marstep Resourcing Solutions
Contact Detail:
Marstep Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Executive
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the business. Check out their social media and website to see what they value. This will help you connect with the team and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your communication skills! Since this role is all about building rapport with customers, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing with a friend or family member to get comfortable with handling objections and showcasing your positive attitude.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for customer service shine through. Talk about your desire to learn and develop, and how you can contribute positively to the team. Remember, they’re looking for someone who’s self-motivated and eager to grow!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll be one step closer to landing that role and starting your journey with us in this exciting, fast-growing business.
We think you need these skills to ace Customer Retention Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match what we’re looking for. Mention any customer service experience, even if it’s informal, and show us how you’ve built rapport with others.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Customer Retention Executive role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our rapidly growing business!
How to prepare for a job interview at Marstep Resourcing Solutions
✨Know Your Customer Skills
Even if you don't have direct experience, think about any customer interactions you've had. Prepare examples of how you've built rapport or resolved issues, whether face-to-face or over the phone. This will show your potential employer that you understand the importance of customer service.
✨Show Your Enthusiasm
This role is all about a positive attitude and a desire to learn. During the interview, express your eagerness to develop your skills and contribute to the team. Share specific instances where you've demonstrated enthusiasm in past roles or experiences.
✨Prepare for Sales Objections
Since overcoming sales objections is key in this role, think about times when you've faced challenges in sales or customer interactions. Be ready to discuss how you handled those situations and what strategies you used to turn them around.
✨Highlight Team Spirit
Being a team player is crucial. Prepare to talk about how you've collaborated with others in previous roles. Share examples of how you’ve positively influenced your team and contributed to a friendly work environment.
