At a Glance
- Tasks: Engage with existing mortgage customers and help them explore their options.
- Company: Dynamic mortgage company focused on customer relationships.
- Benefits: Competitive salary, full training, and career progression opportunities.
- Other info: Supportive team environment with opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Enthusiasm for customer service and strong communication skills.
The predicted salary is between 27000 - 30000 £ per year.
Location: Chester
Employment Type: Full-Time Permanent
Salary: 27k-30k depending on experience + Benefits + Career
About the Role
We are looking for an enthusiastic and customer-focused Customer Relationship Executive to join our Mortgage Retention Team. The role also offers the opportunity to progress a career in the mortgage industry with full training and support, for those seeking that development. This isn’t a cold sales role. You’ll be speaking with our existing mortgage customers, building relationships and helping them prepare for the end of their current mortgage deal. Your role is to understand their circumstances, discuss their options, and arrange appointments with our Mortgage Advisers to explore product transfers or remortgaging opportunities. You’ll play a key part in delivering an outstanding customer experience while helping customers make informed decisions about their mortgage before their renewal date. Full training on our systems, products and processes will be provided.
Key Responsibilities
- Proactively contact existing mortgage customers before their mortgage product expires.
- Build strong relationships through regular, meaningful conversations.
- Understand customers' current circumstances and future plans.
- Discuss available options, including product transfers and remortgaging.
Customer Relationship Executive (Mortgages) employer: Marstep Resourcing Solutions
Join our dynamic team in Chester as a Customer Relationship Executive, where we prioritise a supportive and collaborative work culture that fosters personal and professional growth. With comprehensive training and a focus on building meaningful relationships with our customers, you will have the opportunity to thrive in the mortgage industry while enjoying competitive benefits and a clear path for career advancement. Our commitment to employee development and a positive work environment makes us an exceptional employer for those seeking a rewarding career.
Contact Details:
Marstep Resourcing Solutions Recruitment Team
