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- Tasks: Provide top-notch client care and support for a leading financial services company.
- Company: Join a fantastic financial services organisation with a focus on career development.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Make a real difference in clients' lives while building a rewarding career.
- Qualifications: Strong communication, problem-solving, and organisational skills are essential.
- Other info: Dynamic team atmosphere with opportunities for continuous professional growth.
The predicted salary is between 28800 - 43200 £ per year.
This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.
The role of the Client Services Administrator is to provide first class client care for clients of the business.
Key Responsibilities and Outputs- Processing of new business following all company procedures and processes
- Maintaining good relationships with all clients of the business; enhancing the profile of the Company among its client and community
- Deal with new and existing client communications and queries
- Supporting and dealing with new enquiries
- Supporting and dealing with existing client enquiries
- Supporting the development and maintenance of internal relationships to help maintain business flow and meet agreed targets
- Continuous professional development to meet personal development needs.
Reports to: Client Services Manager/Operations Manager
The role holder will have primary responsibility for:
- Ensuring that all processes, procedures and client communications are conducive to a high standard of customer care
- Supporting the on-boarding of new clients into the business
- Maintaining existing client review communications
- Working within the Client Services team to support and deal with queries from all clients and from within the Company to a high standard, ensuring client satisfaction is maintained
- Supporting the delivery of and achievement of the client service standards
- Client continual improvement feedback communications and maintenance
- Individual workflow and task delivery.
- Communication skills that allow you to inform, help and advise clients clearly and to liaise effectively with other professionals
- Listening skills, to understand exactly what clients require
- Problem-solving skills
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
- Creative thinking, to be able to come up with new ideas to improve customer service standards
- An ability to work well under pressure
- Organisational and planning skills to develop customer services policies
- Good personal presentation, especially when working with clients face to face
- A commitment to improve your own customer service skills on an ongoing basis.
The role holder will keep up to date with legislative and industry changes which affect the business and its clients.
Client Service Administrator Featured employer: Marstep Resourcing Solutions
Contact Detail:
Marstep Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Administrator Featured
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to client service. Think about how you would handle specific client scenarios and be ready to share your problem-solving skills. We want to see your confidence shine!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to listen carefully and respond thoughtfully. This will demonstrate your ability to understand client needs and build strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Service Administrator Featured
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Service Administrator role. Highlight your communication skills and any relevant experience in client care, as this will show us you understand what we're looking for.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing creative thinking and problem-solving abilities, especially when it comes to enhancing customer service standards.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone can go a long way in making your application stand out, especially for a client-facing role like this one.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marstep Resourcing Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the financial services organisation. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Client Service Administrator, communication is key. Prepare examples of how you've successfully communicated with clients or resolved queries in the past. Practising clear and concise responses will demonstrate your ability to inform and advise clients effectively.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've faced challenges and how you overcame them. Be ready to discuss your problem-solving skills during the interview, as this role requires a knack for handling difficult situations with tact and diplomacy.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, client service standards, or opportunities for professional development. This shows that you're proactive and genuinely interested in contributing to the company's success.
