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For Companies At a Glance
- Tasks: Lead technical support, design solutions, and build client relationships in a dynamic environment.
- Company: Join a growing IT firm with a collaborative culture and diverse projects.
- Benefits: Competitive salary, pension contributions, generous holiday, and full certification support.
- Other info: Opportunities for continuous learning and career growth in a supportive team.
- Why this job: Make an impact by solving complex problems and advancing your career in tech.
- Qualifications: Experience in Microsoft 365, Azure, networking, and strong problem-solving skills required.
The predicted salary is between 40000 - 45000 £ per year.
This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. Due to continued expansion, they are looking for an experienced Senior IT / Project Engineer to join their team, working on varied projects and having the opportunity for continuous personal development and growth. They provide comprehensive IT support and project delivery services to SMB clients across all sectors, typically supporting organisations with 10-100 users. As part of a 20-strong engineering team, you'll work across a diverse portfolio of clients, delivering solutions in networking, Microsoft 365/Azure, security, and server infrastructure.
We're seeking an experienced Senior IT Engineer to join our 3rd Line support team. As one of the senior members of the team, you'll be a technical escalation point. This role requires someone who can diagnose complex issues, design solutions, and coordinate resources across the team to resolve challenging technical problems. You'll work predominantly from our office or working on client sites with occasional work-from-home flexibility. This is a hands-on role that combines technical depth with client-facing responsibilities.
What You'll Be Doing
- Technical Leadership: Acting as a final escalation point for complex technical issues across networking, Microsoft 365/Azure, firewalls, and server infrastructure
- Solution Design & Delivery: Planning and implementing infrastructure projects for clients, from initial scoping through to deployment
- Client Support: Building strong relationships with clients, understanding their business needs, and translating these into technical solutions
- Team Collaboration: Working closely with 1st, 2nd and other 3rd line engineers, sharing knowledge and directing resources to resolve issues efficiently
- Continuous Improvement: Contributing to internal processes, standards, and security posture improvements
- Out-of-Hours Support: Participating in our on-call rota (1 week in 8) to provide emergency support when needed (rare) (additional pay when called)
Essential Requirements
Technical Skills
- Microsoft 365 & Azure: Administration, troubleshooting, and solution design
- Networking: Configuration, deployment, and troubleshooting of enterprise network infrastructure
- Firewalls: Configuration and management of both hardware and software firewalls
- Server Infrastructure: Windows Server management, troubleshooting, and optimisation
- Problem Solving: Proven ability to diagnose and resolve complex, multi-layered technical issues
Certifications
- At least one Microsoft Expert-level certification (examples: Microsoft 365 Certified: Administrator Expert, Azure Solutions Architect Expert, or equivalent)
Professional Attributes
- Strong communication skills with both technical and non-technical audiences
- Comfortable working independently and making technical decisions
- Pragmatic approach to problem-solving—knowing when to leverage external resources or vendor support
- Willing to travel to client sites across North West, North Wales and surrounding regions
- Full UK driving licence
What We're Looking For
The ideal candidate is someone who enjoys the variety of working across different technologies and client environments, takes pride in solving challenging problems that others can't, values continuous learning and staying current with evolving technologies, understands that great IT support is as much about communication as it is technical skill, and thrives in a collaborative team environment while being comfortable working autonomously.
Professional Development
We're committed to developing our engineers' skills:
- Full certification support: We provide all training materials and pay for exam fees
- Performance bonuses: Additional rewards for completing agreed certifications
- Career growth: As a growing company, we create opportunities for those who help us expand
- Supported learning paths: We'll work with you to develop expertise in areas that interest you, including:
- Advanced Microsoft 365 and Azure certifications
- Network+ certification
- Cybersecurity specializations
What We Offer
Compensation & Benefits
- Salary: £40,000 - £45,000 depending on experience
- Pension: 5% employer contribution
- Holiday: 22 days annual leave, plus bank holidays, plus your birthday off, increasing by 1 day per year after 5 years (maximum 31 days)
- Mileage: 45p per mile when using your own vehicle (company vans available)
- Certification bonuses: Rewards for completing agreed qualifications
- Training budget: All exam fees and learning materials covered
Work Environment
- Predominantly office/site-based with occasional WFH flexibility
- Collaborative team of 20 engineers across all support tiers
- Modern tooling and equipment provided
- On-call rota: 1 week in 8 (rare need)
Career Progression
You'll report to our 3rd Line Team Leader and work alongside other senior engineers. While we're currently a lean team, we're growing—and those who contribute to that growth will find opportunities to progress.
2nd/3rd Line Support Engineer in Chester employer: Marstep Resourcing Solutions
Contact Detail:
Marstep Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Engineer in Chester
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It's all about making connections and showing off your personality—people remember faces more than CVs!
✨Tip Number 2
Get your hands dirty with practical experience. Volunteer for projects or offer to help out in your community. This not only boosts your skills but also gives you real-world examples to chat about in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you'd tackle complex issues in networking or Azure. Practise explaining your thought process clearly—remember, communication is key!
✨Tip Number 4
Don't forget to apply through our website! It shows you're genuinely interested in joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace 2nd/3rd Line Support Engineer in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your expertise in Microsoft 365, Azure, and networking, as these are key areas for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've solved complex technical issues and built strong client relationships.
Showcase Your Certifications: Don’t forget to mention any relevant certifications you hold, especially those from Microsoft. This shows us you're serious about your professional development and staying current in the field.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Marstep Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, networking, and server infrastructure. Be ready to discuss specific projects you've worked on and the challenges you faced. This role is all about diagnosing complex issues, so having real-world examples at your fingertips will show you're the right fit.
✨Show Off Your Problem-Solving Skills
Prepare to share how you've tackled tricky technical problems in the past. Think of a few scenarios where you had to design solutions or coordinate resources effectively. This will demonstrate your ability to think on your feet and lead when things get tough.
✨Communicate Like a Pro
Since this role involves client-facing responsibilities, practice explaining technical concepts in simple terms. You want to show that you can bridge the gap between tech and non-tech audiences. Maybe even role-play with a friend to get comfortable with this!
✨Be Ready to Collaborate
This position requires teamwork, so be prepared to discuss how you've worked with others in the past. Highlight any experiences where you shared knowledge or directed resources to resolve issues. Showing that you thrive in a collaborative environment will make you stand out.