At a Glance
- Tasks: Build strong client relationships and deliver tailored IT solutions.
- Company: Join a rapidly growing tech firm with a supportive culture.
- Benefits: Competitive salary, uncapped earnings, flexible working, and health benefits.
- Other info: Opportunities for personal development and industry qualifications.
- Why this job: Shape your career while making a real impact on customer success.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 35000 - 45000 £ per year.
Due to continued expansion, we are looking for an experienced Account Manager to join our Account Management Team. You may be currently working in the technical field and be interested in branching out into providing customer solutions in Sales/Account Management and will be given full training/guidance along the way.
Salary and OTE: £35,000-£45,000 per annum + Uncapped OTE
- On-Target Earnings (OTE):
- Year 1 (with ramp): £60-70K
- Year 2+ (fully ramped): £75-90K+
- Top performers earning significantly more (structure is uncapped)
Other Benefits:
- 45p/mile mileage reimbursement
- Private cashback healthcare plan
- 5% employer pension contribution (via salary sacrifice scheme)
- Flexible working (office-based when not with customers, but we're very supportive of hybrid flexible working)
- Supportive culture
This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. They also invest heavily in helping their staff realise their full potential by encouraging them to obtain and maintain industry standard qualifications to enhance personal development.
Person Specification:
We are now looking to enhance our customer engagement and ensure the needs of the customer are fully met, both in terms of value, but essentially as a full technical solution to meet their current and future business needs. The Account Manager will work alongside the Sales Manager to deliver the optimum solution to the customer. Collaborative working, listening and understanding what the customer wants and identifying current and future needs will be essential to customer success. This new role will set even higher standards of customer delivery and satisfaction and ensure we get it right first time every time.
Main duties will include:
- Cultivate and maintain strong relationships with existing clients, understanding their business objectives and aligning our IT solutions to meet their needs.
- Collaborate with internal technical teams to develop customised IT solutions that address client challenges and contribute to their success.
- Identify opportunities for account expansion and upselling additional products and services to maximize client satisfaction and company revenue.
A successful candidate will have the following skills:
- Excellent communications (strong written, listening and verbal communication skills) to explain the benefits of solutions to individuals.
- Excellent customer service (willing to go the extra mile) to ensure our clients are delighted.
- A collaborative worker who is able to interact and positively contribute to solution selling.
- Have an interest in learning about current/new/future technologies to help the Company, customers, themselves and their team.
- To show initiative, be self-motivated and a proactive member of the team.
- Have a flair for organisational skills and persistence to see tasks through to their conclusion.
- Be able to manage/prioritise their own workload so tasks can be completed to a customer's satisfaction.
- Good time management.
- Ability to work under pressure.
- Full UK driving licence.
Requirements:
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively in a team-oriented environment.
- Some experience of exposure to customers in on and off site meetings.
This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business.
Locations
IT Account Manager in Cheshire, Chester employer: Marstep Resourcing Solutions
Join our dynamic team in Ellesmere Port as an Account Development Executive, where you will thrive in a supportive and collaborative work culture that values your contributions. We offer competitive salaries with uncapped commission potential, ensuring your hard work is rewarded, alongside opportunities for professional growth and development. Experience the unique advantage of a hybrid working model that promotes work-life balance while being part of a company that is committed to your success.
Contact Details:
Marstep Resourcing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Account Manager in Cheshire, Chester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marstep Resourcing Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marstep Resourcing Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Account Manager in Cheshire, Chester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marstep Resourcing Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Marstep Resourcing Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marstep Resourcing Solutions!
How to prepare for a job interview at Marstep Resourcing Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
