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For Companies At a Glance
- Tasks: Lead technical support, design solutions, and build client relationships in a dynamic environment.
- Company: Join a growing IT firm with a collaborative culture and diverse projects.
- Benefits: Competitive salary, pension contributions, generous holiday allowance, and full certification support.
- Other info: Opportunities for continuous learning and career progression in a supportive team.
- Why this job: Make an impact by solving complex problems and advancing your career in tech.
- Qualifications: Experience in Microsoft 365, Azure, networking, and strong problem-solving skills required.
The predicted salary is between 40000 - 45000 £ per year.
This is a great opportunity to join a growing firm where you will have the opportunity to develop a career, and uniquely have a say and share in the growth of the business. Due to continued expansion, they are looking for an experienced Senior IT / Project Engineer to join their team, working on varied projects and having the opportunity for continuous personal development and growth. They provide comprehensive IT support and project delivery services to SMB clients across all sectors, typically supporting organisations with 10-100 users. As part of a 20-strong engineering team, you'll work across a diverse portfolio of clients, delivering solutions in networking, Microsoft 365/Azure, security, and server infrastructure.
We're seeking an experienced Senior IT Engineer to join our 3rd Line support team. As one of the senior members of the team, you'll be a technical escalation point. This role requires someone who can diagnose complex issues, design solutions, and coordinate resources across the team to resolve challenging technical problems. You'll work predominantly from our office or working on client sites with occasional work-from-home flexibility. This is a hands-on role that combines technical depth with client-facing responsibilities.
What You'll Be Doing
- Technical Leadership: Acting as a final escalation point for complex technical issues across networking, Microsoft 365/Azure, firewalls, and server infrastructure.
- Solution Design & Delivery: Planning and implementing infrastructure projects for clients, from initial scoping through to deployment.
- Client Support: Building strong relationships with clients, understanding their business needs, and translating these into technical solutions.
- Team Collaboration: Working closely with 1st, 2nd and other 3rd line engineers, sharing knowledge and directing resources to resolve issues efficiently.
- Continuous Improvement: Contributing to internal processes, standards, and security posture improvements.
- Out-of-Hours Support: Participating in our on-call rota (1 week in 8) to provide emergency support when needed (rare) (additional pay when called).
Essential Requirements Technical Skills
You must have demonstrable experience in the following areas:
- Microsoft 365 & Azure: Administration, troubleshooting, and solution design.
- Networking: Configuration, deployment, and troubleshooting of enterprise network infrastructure.
- Firewalls: Configuration and management of both hardware and software firewalls.
- Server Infrastructure: Windows Server management, troubleshooting, and optimisation.
- Problem Solving: Proven ability to diagnose and resolve complex, multi-layered technical issues.
Certifications
At least one Microsoft Expert-level certification (examples: Microsoft 365 Certified: Administrator Expert, Azure Solutions Architect Expert, or equivalent).
Professional Attributes
- Strong communication skills with both technical and non-technical audiences.
- Comfortable working independently and making technical decisions.
- Pragmatic approach to problem-solving—knowing when to leverage external resources or vendor support.
- Willing to travel to client sites across North West, North Wales and surrounding regions.
- Full UK driving licence.
What We're Looking For
The ideal candidate is someone who:
- Enjoys the variety of working across different technologies and client environments.
- Takes pride in solving challenging problems that others can't.
- Values continuous learning and staying current with evolving technologies.
- Understands that great IT support is as much about communication as it is technical skill.
- Thrives in a collaborative team environment while being comfortable working autonomously.
Professional Development
We're committed to developing our engineers' skills:
- Full certification support: We provide all training materials and pay for exam fees.
- Performance bonuses: Additional rewards for completing agreed certifications.
- Career growth: As a growing company, we create opportunities for those who help us expand.
- Supported learning paths: We'll work with you to develop expertise in areas that interest you, including: Advanced Microsoft 365 and Azure certifications, Network+ certification, Cybersecurity specializations.
What We Offer Compensation & Benefits
- Salary: £40,000 - £45,000 depending on experience.
- Pension: 5% employer contribution.
- Holiday: 22 days annual leave, plus bank holidays, plus your birthday off, increasing by 1 day per year after 5 years (maximum 31 days).
- Mileage: 45p per mile when using your own vehicle (company vans available).
- Certification bonuses: Rewards for completing agreed qualifications.
- Training budget: All exam fees and learning materials covered.
Work Environment
- Predominantly office/site-based with occasional WFH flexibility.
- Collaborative team of 20 engineers across all support tiers.
- Modern tooling and equipment provided.
- On-call rota: 1 week in 8 (rare need).
Career Progression
You'll report to our 3rd Line Team Leader and work alongside other senior engineers. While we're currently a lean team, we're growing—and those who contribute to that growth will find opportunities to progress.
Locations
2nd/3rd Line Support Engineer in Cheshire, Chester employer: Marstep Resourcing Solutions
Contact Detail:
Marstep Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Support Engineer in Cheshire, Chester
✨Tip Number 1
Network like a pro! Attend industry meetups, tech conferences, or local events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or be looking for someone with your skills.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or contributing to open-source projects that showcase your expertise in Microsoft 365, Azure, or networking. This not only builds your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky technical interviews! Brush up on your problem-solving skills and be ready to tackle complex scenarios. Practising with mock interviews can help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s grow together!
We think you need these skills to ace 2nd/3rd Line Support Engineer in Cheshire, Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a 2nd/3rd Line Support Engineer. Highlight your experience with Microsoft 365, Azure, and networking, as these are key areas for us. Use specific examples that showcase your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about joining our team and how your skills align with our needs. Don’t forget to mention your passion for continuous learning and collaboration, as we value those traits highly.
Showcase Your Technical Skills: In your application, be sure to highlight your technical certifications and relevant experience. We want to see your hands-on experience with server infrastructure and firewalls, so don’t hold back on the details that demonstrate your capabilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our growing firm!
How to prepare for a job interview at Marstep Resourcing Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, networking, and server infrastructure. Be ready to discuss specific projects you've worked on and the challenges you faced. This will show that you not only understand the technology but can also apply it in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical issues you've diagnosed and resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to tackle challenging problems effectively.
✨Communicate Like a Pro
Since this role involves client-facing responsibilities, practice explaining technical concepts in simple terms. Think about how you would communicate with non-technical clients and be prepared to showcase your strong communication skills during the interview.
✨Be Ready for Team Dynamics
Expect questions about teamwork and collaboration. Reflect on your experiences working with other engineers and how you've contributed to team success. Highlight your willingness to share knowledge and support your colleagues, as this is crucial in a collaborative environment.