At a Glance
- Tasks: Lead IT service delivery and ensure top-notch customer satisfaction.
- Company: Established and growing business with a focus on innovation.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional development.
- Why this job: Take ownership of service delivery and make a real impact.
- Qualifications: Experience in IT support or service management is essential.
The predicted salary is between 50000 - 65000 £ per year.
This is a great opportunity to join a long established, and continually growing business, where you will have the opportunity to take ownership of service delivery, to ensure continuous customer satisfaction. You may currently be in an identical role, and seeking a fresh challenge, or you may be an experienced 2nd, 3rd line IT Support Engineer, and be seeking to utilise your skills in a slightly different role, with different responsibilities and lots of reward.
The Service Delivery Lead is responsible for the day‑to‑day running, quality, and performance of the support function. This role exists to:
- Strengthen service delivery
- Relieve pressure on senior technical staff
- Provide a clear operational bridge between leadership and the support team
- Ensure service is consistent, measurable, and scalable as the business grows
This is not just a senior technician role. It combines technical understanding with operational leadership and service ownership.
Key Responsibilities
- Service Ownership - Take full ownership of how IT support is delivered across the business, ensuring a consistent, professional experience for clients.
- Senior Support Relief & Escalation Control - Reduce reliance on senior engineers for reactive escalation by owning prioritisation, quality checking, and escalation decisions.
- Team Coordination - Coordinate...
IT Service Delivery Lead/Senior Service Manager in Cardiff employer: Marstep Resourcing Solutions
Join a dynamic and supportive team where your contributions as an IT Service Delivery Lead will be valued and recognised. Our company fosters a culture of continuous improvement and professional development, offering ample opportunities for growth in a collaborative environment. Located in a thriving area, we provide a competitive benefits package and a commitment to employee well-being, making us an excellent employer for those seeking a rewarding career in IT service management.
Contact Details:
Marstep Resourcing Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Lead/Senior Service Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery approach and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight examples where you've taken ownership of service delivery or led a team. This is key for roles like Service Delivery Lead, so make sure we see that side of you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our growth.
We think you need these skills to ace IT Service Delivery Lead/Senior Service Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the IT Service Delivery Lead role. Highlight any relevant service delivery or management experience, and don’t forget to showcase your technical background!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've improved service delivery in the past and how you can bring that expertise to us.
Showcase Your Leadership Skills:Since this role involves operational leadership, make sure to highlight any previous experience where you’ve led a team or managed projects. We want to see how you can take ownership and drive success in our support function.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marstep Resourcing Solutions
✨Know Your Service Delivery Inside Out
Make sure you understand the ins and outs of service delivery. Brush up on best practices, key metrics, and how to measure customer satisfaction. Being able to discuss these topics confidently will show that you're ready to take ownership of the role.
✨Showcase Your Leadership Skills
This role is all about operational leadership, so be prepared to share examples of how you've led teams or projects in the past. Highlight your ability to coordinate between technical staff and management, and how you've improved service delivery in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like managing escalations or ensuring quality checks. Think through potential scenarios beforehand and have clear, structured responses ready to demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current challenges in service delivery or how they measure success. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
