Technical Recovery Claims Handler (Motor)

About Marshmallow We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change. If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more. Move our mission, and your career, forward.

The Claims Team

Most claims teams move slowly. Processes, sign‑offs, and outdated systems get in the way of good decisions. At Marshmallow, we move faster. We’re commercially strong, tech‑powered, and built to give claims experts the tools, insight, and freedom to make sharper calls for customers.

Role Description

We’re looking for an experienced and self‑sufficient Subrogation Handler to join our growing Claims Subrogation Team. While we’re no longer a brand new function, we are still establishing and refining our processes – so your experience and technical knowledge will be key in helping shape how we operate as we scale. You’ll play an important role in supporting more junior members of the team, while managing your own portfolio of work and contributing to the continuous improvement of our ways of working.

What You’ll Be Doing

• Manage your own caseload of recovery claims, consistently delivering market‑leading cost control and excellent customer outcomes
• Take ownership of recovery from the earliest possible stage — preparing allegations, pursuing recoveries proactively, and engaging stakeholders to keep things moving
• Provide guidance and technical support junior team members, including ad hoc mentoring and knowledge sharing
• Prepare and review cases for panel solicitors, supporting litigation and handling appropriate cases in‑house
• Make commercially‑minded decisions around settlement strategy, including when to recommend discontinuation of recovery
• Accurately calculate and justify recovery outlays, including for total loss, repair, storage, and other disbursements
• Identify opportunities to improve processes and reduce recovery lifecycle times — especially where claims can be settled promptly
• Work closely with third‑party insurers, legal representatives, and panel solicitors to secure recovery
• Ensure clear communication using telephony and email and ownership across all cases
• Support the broader development of the team and function as we continue to refine our approach

Who You Are

• You have a great eye for detail
• You can make decisions quickly and know when to refer for a second opinion
• You are a quick learner and embrace change
• You are a self‑starter who likes to take ownership but is also able to thrive in a team while ensuring quality output
• You always seek ways to improve processes
• You’re able to see the bigger picture and support any aspect of the team to achieve our larger goals

What We’re Looking For From You

• 2 years relevant experience in the motor claims space, across Recovery functions
• You’ve seen first hand what it’s like to be part of a fast‑growing team and are open to the challenge of developing teams
• Experience helping others to deliver in their role, and a desire to further develop your skills

Perks of the Job

• Flexible working – Spend 1 day per fortnight with your team in our new collaborative London office, and own your own working hours. The rest is up to you. If this arrangement doesn’t work, don’t let it hold you back. We’re always open to making reasonable adjustments if this is a barrier to you in any way. Let us know and we’ll talk about our options.
• Flexible benefits budget – £50 per month to spend on a Ben Mastercard so you can set your own benefits budget to spend on things you want.
• Mental wellbeing support – Access therapy and mental health sessions through Oliva.
• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year on us to further your skillset.
• Competitive bonus scheme – designed to reward and recognise high performance.
• Private health care – Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches.
• Medical cash plan – To help you with the costs of dental, optical and physio (plus more!).
• Tech scheme – Get the latest tech for less.

Plus all the rest: 33 days holiday (including bank holidays), pension, cycle‑to‑work scheme, monthly team socials and company‑wide socials every month.

We will not sponsor visas for this position. Background checks, including DBS and Cifas, are part of our standard hiring process.

Everyone belongs at Marshmallow. We welcome people from all walks of life to apply. We are committed to hiring without judgement, prejudice or bias. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications. We are building an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.