At a Glance
- Tasks: Lead collections and servicing for car finance, focusing on AI-driven operations and customer satisfaction.
- Company: Join Marshmallow, a forward-thinking company in the car finance sector.
- Benefits: Enjoy a bonus scheme, private medical insurance, mental health support, and generous holiday allowance.
- Other info: Collaborate with engineers to innovate and grow in a dynamic, supportive culture.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in operational leadership within regulated financial services and a customer-centric mindset.
The predicted salary is between 72000 - 88000 £ per year.
In this role you will lead the collections and servicing function for Marshmallow’s car finance book, building an AI-native operations capability capable of handling exponential volume while keeping customers at the center. You will partner with engineers to automate where possible, yet still manage human-driven escalation and complex cases. You will set strategy, develop the team, and own key performance and regulatory outcomes in a fast-paced, regulated consumer credit space. This is a hands-on leadership role with a strong emphasis on impact, quality coaching, and cross-functional collaboration.
Pay / Benefits
- Bonus scheme designed to reward high performance
- Private medical insurance with Vitality
- Mental health support with Oliva
- Personal learning budget and 2 dedicated L&D days a year
- Monthly flexible benefits budget
- 25 days holiday plus bank holidays
Responsibilities
- Lead the collections and servicing team, focusing on performance, coaching, development and hiring as volume scales
- Develop a best-in-class collections approach that delivers strong business outcomes while meeting regulatory and statutory requirements
- Foster a culture that is excellence-focused and customer-centric within operations
- Build relationships with brokers and dealers and align underwriting and payout processes to their needs
- Own key commercial outcomes for servicing and collections and report to leadership and stakeholders
- Collaborate with engineering to create an efficient, AI-native operations function that still leverages human input where needed
Key requirements
- Significant operational leadership experience in regulated financial services
- Deep working knowledge of UK consumer credit conduct rules
- Experience running or building an operations function through volume growth
- Comfort using data to set priorities, size problems and evidence decisions
- Ability to adapt to AI-native and tech-enabled ways of working
- Customer-centric mindset
- Coaching and people development
- Strategic thinking with hands-on execution
- AI/native operations
- LLMs for operational efficiencies
- Data-driven decision making
Senior Operations Manager, Car Finance employer: Marshmallow
Marshmallow is an exceptional employer, offering a dynamic work environment where innovation and growth are at the forefront. With a strong focus on employee development, you will have access to personal budgets for training and resources, alongside flexible working arrangements that promote a healthy work-life balance. Our collaborative London office fosters a supportive culture, ensuring that every team member can thrive while contributing to our mission of becoming a leading financial services provider.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager, Car Finance
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Marshmallow. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Marshmallow.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Marshmallow. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Senior Operations Manager, Car Finance
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Marshmallow and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Marshmallow how you can be a team player!
How to prepare for a job interview at Marshmallow
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Marshmallow.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Marshmallow's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
