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- Tasks: Lead complex arrears cases and mentor junior team members in collections.
- Company: Dynamic UK tech company focused on innovative financial solutions.
- Benefits: Competitive pay, flexible working options, and a supportive work environment.
- Why this job: Make a real difference by helping customers while ensuring compliance with regulations.
- Qualifications: Extensive experience in regulated collections and strong customer handling skills.
- Other info: Opportunity for professional growth in a fast-paced industry.
The predicted salary is between 42000 - 60000 £ per year.
A UK-based technology company is seeking a New Subject Matter Expert in Collections to take ownership of complex arrears cases and coach less experienced colleagues. The role emphasizes delivering tailored repayment solutions while ensuring compliance with FCA regulations.
Candidates should have substantial experience in regulated collections and a proven track record in handling sensitive customer situations, offering competitive compensation and flexible working arrangements.
Senior Collections SME - Complex & Regulated Recoveries employer: Marshmallow
Contact Detail:
Marshmallow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections SME - Complex & Regulated Recoveries
✨Tip Number 1
Network like a pro! Reach out to your connections in the collections and regulated recoveries space. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Collections SME role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your knowledge of FCA regulations and think about how you’d handle sensitive customer situations. We want you to showcase your expertise and experience confidently.
✨Tip Number 3
Don’t forget to highlight your coaching skills! As a Senior Collections SME, you’ll be guiding less experienced colleagues. We suggest sharing examples of how you’ve successfully mentored others in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your passion for delivering tailored repayment solutions and your commitment to compliance shine through.
We think you need these skills to ace Senior Collections SME - Complex & Regulated Recoveries
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your substantial experience in regulated collections. We want to see how you've handled complex arrears cases and sensitive customer situations in the past. Use specific examples to demonstrate your expertise!
Tailor Your Application: Just like we deliver tailored repayment solutions, your application should be customised for this role. Mention how your skills align with the job description and how you can contribute to our team at StudySmarter.
Compliance is Key: Since the role emphasises compliance with FCA regulations, don’t forget to mention your understanding of these regulations. We’re looking for someone who can ensure that all processes are followed correctly while still being empathetic to customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marshmallow
✨Know Your Stuff
Make sure you brush up on your knowledge of FCA regulations and complex arrears cases. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the theory but have practical insights to share.
✨Showcase Your Coaching Skills
Since the role involves coaching less experienced colleagues, be prepared to discuss your mentoring style. Think of a time when you successfully guided someone through a challenging situation and how that made a difference in their performance.
✨Tailored Solutions Matter
Prepare to talk about how you’ve delivered tailored repayment solutions in the past. Highlight your approach to understanding customer needs and how you ensured compliance while achieving positive outcomes.
✨Handle Sensitive Situations with Care
You’ll likely face questions about handling sensitive customer situations. Share specific instances where you navigated difficult conversations, demonstrating empathy and professionalism while still achieving results.
