At a Glance
- Tasks: Design impactful user experiences for claims, collaborating with a dynamic cross-functional team.
- Company: Join Marshmallow, a rapidly growing unicorn on a mission to simplify migration.
- Benefits: Enjoy a bonus scheme, private medical insurance, and a personal learning budget.
- Other info: Flexible work options and a commitment to diversity and inclusion.
- Why this job: Be part of a team that values innovation and collective success in a fast-paced environment.
- Qualifications: Experience in product design, research, and a passion for solving complex problems.
The predicted salary is between 50000 - 70000 £ per year.
We’re on a mission to make migration easy. We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones.
To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.
Almost three years ago, we bought the management of our claims in-house, and with that comes a highly complex and impactful part of the business that drives significant commercial outcomes. There are several challenges that the product team has to solve for, whether it is designing tools for our internal claim handlers and balancing partners and workflows, or addressing the needs of our customers who make a claim through our mobile app.
We're looking for a Senior Product Designer to help customers and agents move through experiences as quickly as possible, whilst being embedded in a cross-functional team of product managers, engineers, operations, and data. You will be discovering, defining, testing, and delivering at speed and with purpose.
What you will be doing
- Working in a cross functional team. You’ll work collaboratively with product managers, engineers, operations and other designers; challenging and educating each other along the way.
- Conducting research internally and externally. You’re comfortable running your own research, gathering feedback and using insights to inform design decisions.
- Implementing high-quality, clear designs. Using design principles, industry knowledge and best practices you’ll make rational decisions that help our customers when they interact with Marshmallow.
- Navigating stakeholders. Claims is a very costly area to the business with a lot of stakeholder attention. You’ll need to be able to navigate stakeholders within the business, taking them on the journey and keeping them in the loop.
- Maintaining high design standards by pairing with your peers, holding design reviews, facilitating workshops and contributing to the wider design system.
You should apply if
- You enjoy complex problems with lots of moving parts. You really have to think holistically about the claims process and varying workflows constantly.
- You are actively and curiously using AI. You use AI to optimise your workflow and create efficiency gains. You’ve had experience shipping to production, analysing data and you’re curious about which tools and releases will help you progress faster.
- You are just as happy designing internal tools as well as mobile apps. The work is varied and it changes drastically from project to project. Be prepared to switch context quickly.
- You are a self-starter. You look to make continuous improvement to the products that you are working on.
Perks of the job
- Bonus scheme designed to reward high performance
- Private medical insurance with Vitality, mental health support with Oliva
- Personal learning budget and 2 dedicated L&D days a year
- Monthly flexible benefits budget to spend as you choose
- 25 days holiday plus bank holidays
- 4 weeks Work From Anywhere per year
Our Process
- Initial call with our Talent Acquisition Manager (approx. 40 mins via GoogleMeet)
- A past experience interview with our Hiring Manager (60 minutes via GoogleMeet)
- An Onsite task, where we would like to see how you think on your feet (120 minutes in-person)
- Culture interview with one of our senior Marshmallow leads (60 minutes via GoogleMeet)
- Background checks
As part of our commitment to maintaining a safe and trustworthy environment, we’ll carry out standard background checks, including a DBS and a Cifas check. These help ensure there are no ongoing criminal proceedings and support the prevention of fraud and other forms of serious misconduct. If anything of concern is identified, it may affect your eligibility for certain roles or services. Feel free to ask our Talent Acquisition team if you have any questions about this!
Diversity of thought
We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.
Senior Product Designer - Claims in London employer: Marshmallow
At Marshmallow, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to take ownership of their roles and drive meaningful change. With a strong focus on personal growth, we offer generous benefits including a private medical insurance plan, a dedicated learning budget, and flexible working arrangements, all within the vibrant setting of London. Join us as we continue to innovate in the financial services sector, where your contributions will directly impact our mission to simplify migration for millions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Designer - Claims in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Marshmallow for a Senior Product Designer - Claims, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Marshmallow before they go live!
We think you need these skills to ace Senior Product Designer - Claims in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Product Designer - Claims at Marshmallow, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Marshmallow does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Marshmallow. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Marshmallow.
How to prepare for a job interview at Marshmallow
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Marshmallow, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Marshmallow might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Marshmallow!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Marshmallow is looking for.
