At a Glance
- Tasks: Take charge of complex arrears cases and mentor your team.
- Company: A leading UK tech company focused on innovative solutions.
- Benefits: Competitive pay, flexible working hours, and a supportive environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers while ensuring compliance.
- Qualifications: Extensive experience in regulated collections and strong interpersonal skills.
The predicted salary is between 45000 - 55000 £ per year.
A UK-based technology company is seeking a New Subject Matter Expert in Collections to take ownership of complex arrears cases and coach less experienced colleagues. The role emphasizes delivering tailored repayment solutions while ensuring compliance with FCA regulations.
Candidates should have substantial experience in regulated collections and a proven track record in handling sensitive customer situations, offering competitive compensation and flexible working arrangements.
Senior Collections SME - Complex & Regulated Recoveries in London employer: Marshmallow
At Marshmallow, we pride ourselves on being an excellent employer, offering a dynamic and supportive work culture that fosters innovation and collaboration. As a Senior Android Engineer in London, you'll benefit from our commitment to employee growth through mentorship and continuous learning opportunities, all while contributing to meaningful projects that empower migrants in the UK. Join us to be part of a team that values your expertise and encourages you to take ownership of your work in a hybrid environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Collections SME - Complex & Regulated Recoveries in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the collections field and let them know you're on the hunt for a Senior Collections SME role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your knowledge of FCA regulations and think about how you've handled sensitive customer situations in the past. We want you to showcase your expertise and experience confidently.
✨Tip Number 3
Don’t forget to highlight your coaching skills! As a Senior Collections SME, you'll be guiding less experienced colleagues, so be ready to share examples of how you've mentored others in previous roles. This will show that you’re not just a whiz at collections but also a great team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, get your application in and let’s make it happen!
We think you need these skills to ace Senior Collections SME - Complex & Regulated Recoveries in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in regulated collections and showcases your ability to handle complex arrears cases. We want to see how you've successfully navigated sensitive customer situations in the past!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Collections SME role. Share specific examples of how you've coached colleagues or delivered tailored repayment solutions.
Showcase Compliance Knowledge:Since compliance with FCA regulations is key, don’t forget to mention any relevant training or certifications you have. We’re looking for someone who understands the ins and outs of the regulatory landscape!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Marshmallow
✨Know Your Stuff
Make sure you brush up on your knowledge of FCA regulations and the intricacies of regulated collections. Being able to discuss specific cases you've handled will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Coaching Skills
Since the role involves coaching less experienced colleagues, be prepared to share examples of how you've mentored others in the past. Highlight your approach to developing their skills and how you’ve helped them navigate complex arrears cases.
✨Tailor Your Solutions
Demonstrate your ability to deliver tailored repayment solutions by discussing specific strategies you've implemented in previous roles. This will show that you understand the importance of personalising approaches to meet customer needs while remaining compliant.
✨Handle Sensitive Situations with Care
Prepare to talk about your experience in managing sensitive customer situations. Share stories that illustrate your empathy and problem-solving skills, as this is crucial for a role that deals with complex arrears cases.
