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For Companies At a Glance
- Tasks: Lead daily operations of car finance, ensuring smooth experiences for customers and partners.
- Company: Join Marshmallow, a tech-driven company making migration easier with innovative solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for personal and professional growth.
- Why this job: Be at the forefront of building a new lending experience with cutting-edge technology.
- Qualifications: Experience in operations or customer-facing roles, strong analytical skills, and a proactive mindset.
- Other info: Work in a dynamic, high-performing team with real ownership and impact.
The predicted salary is between 36000 - 60000 £ per year.
About Marshmallow
We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.
Car Finance at Marshmallow
Marshmallow is opening up access to credit to migrants, bringing a brand new product to market which provides newcomers to the UK with fairly priced car finance for the first time. Our Car Finance team is building a new kind of lending experience from the ground up, making it simple, transparent and accessible for people who need finance to get on the road. We work closely with dealers, brokers and customers to make sure that every application, decision and interaction is fast, fair and easy to understand. Because we’re a small, high-performing team, everyone has real ownership. We combine hands-on operations — from customer queries and collections to underwriting — with a strong focus on automation and technology. We’re designing highly automated, AI-powered processes that let us move faster and smarter than traditional lenders. Car Finance is one of the most important growth areas for Marshmallow, and we’re looking for someone who’s excited to be at the heart of it: working directly with customers and partners today, while helping to build a world-class, highly automated operational engine for the future.
What you’ll be doing
- Own the day-to-day operations of our car finance product, from customer queries to dealer and broker interactions, ensuring a smooth, reliable experience for all stakeholders.
- Lead our underwriting and collections workflows, applying clear credit rules and judgement to help us write high-quality business and manage risk effectively.
- Directly build automation and AI into our operational workflows, using best in class AI tools, and working alongside our dedicated engineering and product team.
- Build strong, responsive relationships with introducers (dealers and brokers), becoming their go-to contact and keeping applications moving quickly and transparently.
- Proactively identify operational pain points and inefficiencies, feeding these into our product, engineering and credit teams to design better processes and tools.
- Take full ownership for outcomes in your area, flexing to support weekend or out-of-hours needs when required and working closely with a small, high-performing team to get things done.
Who You Are
- You take real ownership, happily rolling up your sleeves to handle day-to-day work as well as bigger-picture projects, and you’ll do what it takes to keep things running smoothly.
- You’re excited by startups and technology, motivated by the chance to build highly automated, AI-enabled operations rather than just follow existing processes.
- You combine strong analytical thinking with pragmatism – you’re comfortable making judgment calls in ambiguous situations and dealing with sensitive customer and partner scenarios.
- You’re proactive, low-ego and collaborative, thriving in a small, high-performing team where you can spot problems early, suggest improvements and move quickly without lots of bureaucracy.
What You’ll Bring
- Experience in an operational or customer-facing role, ideally within a fintech, financial services, or other regulated environment.
- Strong analytical skills and comfort working with data to make decisions.
Operations Lead in London employer: Marshmallow
Contact Detail:
Marshmallow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Marshmallow. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by understanding Marshmallow's mission and values. Show us how your skills align with our goal of making migration easy and how you can contribute to our car finance team.
✨Tip Number 3
Be ready to showcase your problem-solving skills. We love candidates who can think on their feet and suggest improvements, so come armed with examples of how you've tackled challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team.
We think you need these skills to ace Operations Lead in London
Some tips for your application 🫡
Show Your Curiosity: When writing your application, let your curiosity shine through! We love candidates who challenge the status quo and are eager to learn. Share examples of how you've pursued solutions in past roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to understand. Avoid jargon and focus on what makes you a great fit for the Operations Lead role.
Highlight Your Ownership: We want to see that you take ownership of your work. In your application, mention specific instances where you've rolled up your sleeves and tackled challenges head-on. This will show us you're ready to dive into the day-to-day operations.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at Marshmallow
✨Understand the Mission
Before your interview, dive deep into Marshmallow's mission to make migration easy. Familiarise yourself with their car finance product and how it aims to support newcomers in the UK. This will show your genuine interest and help you align your answers with their core values.
✨Showcase Your Ownership Mindset
Marshmallow values individuals who take ownership of their work. Prepare examples from your past experiences where you took initiative, solved problems, or improved processes. Highlighting your proactive nature will resonate well with their team culture.
✨Emphasise Analytical Skills
Given the role's focus on operations and data-driven decision-making, be ready to discuss your analytical skills. Bring specific examples of how you've used data to inform decisions or improve workflows in previous roles, especially in a fintech or regulated environment.
✨Be Ready for Collaboration
Marshmallow thrives on collaboration within small teams. Prepare to discuss how you've worked effectively with others, particularly in high-pressure situations. Share instances where you identified operational inefficiencies and how you contributed to solutions as part of a team.
