At a Glance
- Tasks: Manage daily operations of car finance, ensuring a smooth experience for customers and partners.
- Company: Fast-growing fintech startup revolutionising car finance for migrants in the UK.
- Benefits: Bonus scheme, private medical insurance, personal learning budget, and 25 days holiday.
- Other info: Hybrid work model with opportunities for personal growth and development.
- Why this job: Join a dynamic team and shape the future of automated, AI-driven operations.
- Qualifications: Experience in fast-paced environments and strong analytical skills; AI tool familiarity is a plus.
The predicted salary is between 29700 - 36300 £ per year.
We’re on a mission to make migration easy. Since starting in 2017, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years, we’ll grow exponentially by scaling our existing products and building new ones.
To achieve our goals, we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We’ve created an environment where curious, tenacious people win and grow together.
Marshmallow is opening up access to credit to migrants, bringing a brand new product to market which provides newcomers to the UK with fairly priced car finance for the first time. Our Car Finance team is building a new kind of lending experience from the ground up, making it simple, transparent and accessible for people who need finance to get on the road. We work closely with dealers, brokers and customers to ensure that every application, decision and interaction is fast, fair and easy to understand.
Because we're a small, high-performing team, everyone has real ownership. We combine hands-on operations - from customer queries and collections to underwriting - with a strong focus on automation and technology. We're designing highly automated, AI-powered processes that let us move faster and smarter than traditional lenders. Car Finance is one of the most important growth areas for Marshmallow, and we're looking for someone who's excited to be at the heart of it: working directly with customers and partners today, while helping to build a world-class, highly automated operational engine for the future.
What you'll be doing:
- Execute the day-to-day operations of our car finance product, from handling customer queries to underwriting, ensuring a smooth, reliable experience for all stakeholders.
- Develop, identify and form improvements that increase speed, reliability, and cost-efficiency while protecting service standards of our processes.
- Directly build automation and AI into our operational workflows, using best in class AI tools, and working alongside our dedicated engineering and product team.
Who You Are:
- You're excited by startups and technology, motivated by the chance to build highly automated, AI-enabled operations rather than just follow existing processes.
- You're deeply interested in AI and fluent using it. Comfort with automation and AI tools (Claude Cowork/Code) is a strong plus.
- You enjoy high agency and can operate in ambiguity.
- You're organised and detailed.
- You care about customers.
What You'll Bring:
- Must have: Experience in a fast-paced and regulated environment (fintechs, startups, consulting etc…)
- Strong analytical skills and comfort working with data to make decisions
- Experience using AI tools, using it to drive developments and form improvements
- Nice to have: You already know some of the stack: Linear, Google Suite, Notion, Intercom, Claude
Perks of the job:
- Bonus scheme designed to reward high performance
- Private medical insurance with Vitality, mental health support with Oliva
- Personal learning budget and 2 dedicated L&D days a year
- Monthly flexible benefits budget to spend as you choose
- 25 days holiday plus bank holidays
- 4 weeks Work From Anywhere per year
We are not able to offer visa sponsorship for this position.
Our process:
- Initial call with a member from our Talent Team (30 mins)
- Past Experience interview with Hiring Manager (60 mins)
- Onsite interview consisting of:
- Case study interview with a couple of the team (60 mins)
- Culture interview (60 mins)
Diversity of thought: We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.
Operations Associate in London employer: Marshmallow
Marshmallow is an exceptional employer, offering a dynamic work environment where innovation and growth are at the forefront. With a strong focus on employee development, you will have access to personal budgets for training and resources, alongside flexible working arrangements that promote a healthy work-life balance. Our collaborative London office fosters a supportive culture, ensuring that every team member can thrive while contributing to our mission of becoming a leading financial services provider.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Marshmallow. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Marshmallow.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Marshmallow. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Operations Associate in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Marshmallow and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Marshmallow how you can be a team player!
How to prepare for a job interview at Marshmallow
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Marshmallow.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Marshmallow's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
