Internal Communications Manager in London

We’re on a mission to make migration easy. We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones.

To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.

Internal Comms at Marshmallow

You’ll be joining a small team that forms part of the People team, and as custodians of our mission and values, we play a critical role in supporting our people in understanding who we are, what we do and how we do it. It’s a privileged role where you’ll get to collaborate and work with some of the brightest people in the industry and have some fun along the way!

What you’ll be doing:

• Work with the Internal communications director to develop and implement internal communications strategies and campaigns that align and bring to life the organisation's goals and values.
• Design and execute internal forums like company all-hands and news round-ups continually, evolving them in line with feedback.
• Cultivate and manage channels for timely, relevant information - including Notion, Slack, blogs, live formats, and launch new ones like video and audio.
• Collaborate across teams to highlight stories that link to our marshmallow mission and celebrate company progress.
• Use qualitative and quantitative insight and research to propose communications strategies that will resonate with employees.
• Partner with key operational areas of the business to develop clear, compelling messaging and materials and event content around priorities, changes and business performance.

Who you are:

• Have at least 5 years experience in internal communications within a fast paced, high growth tech or AI environment with experience in driving and developing an ecosystem of channels (including a newsroom) to engage audiences across corporate functions and operational areas.
• Passionate about the power of internal communications and the role it plays in driving employee advocacy, curating content to support our ambition and goals.
• An exceptional writer with a talent for distilling complex, cross-functional topics into clear compelling narratives.
• Are highly organised and process driven with strong project management skills with a bias for action.
• Bring high levels of creativity to communications in format, channels and storytelling ensuring all employees can access the right information in a way that works for them.
• Have experience in planning and executing events such as off-sites, all hands and culture driving moments.
• Comfortable with ambiguity, fast-moving environments and can prioritise ruthlessly.
• The ability to speak and understand Hungarian is a bonus but not essential.

Perks & benefits:

• Bonus scheme designed to reward high performance.
• Private medical insurance with Vitality, mental health support with Oliva.
• Personal learning budget and 2 dedicated L&D days a year.
• Monthly flexible benefits budget to spend as you choose.
• 25 days holiday plus bank holidays.
• 4 weeks Work From Anywhere per year.

Our process:

• Initial call with a member of our Talent Acquisition team (30 mins).
• A skill-based interview where you will discuss prior experience with our Director of internal communications (1 hour).
• A task based interview digging into how you showcase your experience in practice, this will be an onsite presentation style interview with 2 key stakeholders (1 hour).
• A culture interview with People director to check that your work style fits our processes and values (1 hour).

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application.

Diversity of thought: We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.