At a Glance
- Tasks: Investigate fraud claims and protect Marshmallow from fraudulent activity.
- Company: Fast-growing fintech company with a mission to simplify migration.
- Benefits: Bonus scheme, private medical insurance, flexible benefits, and generous holiday allowance.
- Other info: Opportunity for personal growth and a supportive, diverse work environment.
- Why this job: Join a dynamic team making a real impact in the financial services industry.
- Qualifications: Experience in motor claims fraud and strong investigative skills.
The predicted salary is between 35000 - 45000 € per year.
We’re on a mission to make migration easy. We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans. But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones.
To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest. We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.
The Claims Fraud Team
We defend Marshmallow against fraudulent activity and help protect the company! Fraudulent claims can result in us losing money, which can drive up the premium prices for all of the other customers. We’re here to stop that, making sure Marshmallow remains affordable and accessible for everyone. We’re looking for a Claims Fraud Investigator to play a key part in making sure that we deliver a top service for our customers.
What you’ll be doing
- Manage the investigation of fraud claims from referral to conclusion across a variety of fraud types
- Making accurate liability and indemnity decisions
- Liaise directly with our partners to drive quality investigation outcomes
- Communicate and negotiate claims with claimants and their representatives, protecting the company’s position
- Work closely with our Claims Fraud Intelligence team to improve fraud defences and spot trends
- Act as a point of contact to the wider business on matters relating to Claims Fraud
- Assist with training, demonstrations and presentations to wider claims teams
- Proactively identify opportunities to refine our processes and tools to faster spot fraud to protect our innocent customers
Who you are
- You are highly organised and can be relied upon to get things done
- You have an investigative mindset with strong attention to detail and accuracy
- You enjoy working in a high growth environment and are adaptable to change
- You make good judgements and can work under pressure
- You are a self-starter who likes to take ownership and contribute to improvements
- You will be open to feedback and will be comfortable delivering feedback for continuous improvement
What we're looking for from you
- A strong understanding of the different types of Motor Claims Fraud, including complex fraud types
- Familiarity with managing a portfolio of Suspected Fraud Claims from start to finish
- Experience of sending repudiations and decline letters, with confidence to defend those decisions
- You are commercially aware in your investigations
- Experience with claims that feature personal injury, credit hire and litigation
- Experience with Scottish claims is desirable
Perks of the job
- Bonus scheme designed to reward high performance
- Private medical insurance with Vitality, mental health support with Oliva
- Personal learning budget and 2 dedicated L&D days a year
- Monthly flexible benefits budget to spend as you choose
- 25 days holiday plus bank holidays
- 4 weeks Work From Anywhere per year
Our process
We break it up into 2 stages:
- Initial call with a member of our Talent Acquisition team (30 mins)
- A skill-based interview where you will discuss your previous experience also with a focus on our values, our culture and your motivations with our Claims Fraud Leads (60 minutes)
We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application. Please note we are not in a position to offer sponsorship and/or a visa for this position.
Diversity of thought
We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.
Claims Fraud Investigator (Motor) in London employer: Marshmallow
At Marshmallow, we pride ourselves on being an exceptional employer that fosters a culture of autonomy, ambition, and collective success. As a Claims Fraud Investigator, you'll be part of a dynamic team dedicated to protecting our customers and the company, while enjoying benefits like a bonus scheme, private medical insurance, and a personal learning budget. With a focus on employee growth and a commitment to diversity, Marshmallow offers a unique opportunity to thrive in a high-growth environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Fraud Investigator (Motor) in London
✨Tip Number 1
Get to know Marshmallow inside out! Research their mission, values, and the Claims Fraud Team's role. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your negotiation skills! As a Claims Fraud Investigator, you'll need to communicate effectively with claimants and partners. Role-play scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Show off your investigative mindset! Prepare examples from your past experiences where you've successfully identified fraud or improved processes. This will demonstrate your ability to think critically and adapt in a high-growth environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and ready to take ownership of your job search.
We think you need these skills to ace Claims Fraud Investigator (Motor) in London
Some tips for your application 🫡
Show Your Investigative Skills:When you're writing your application, make sure to highlight your investigative mindset. Share examples of how you've tackled complex fraud cases or made tough decisions in the past. We want to see that you can think critically and pay attention to detail!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Claims Fraud Investigator role. We love seeing candidates who understand our mission and values.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your experience and achievements.
Apply Through Our Website:Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Marshmallow!
How to prepare for a job interview at Marshmallow
✨Know Your Fraud Types
Make sure you brush up on the different types of Motor Claims Fraud, especially the complex ones. Being able to discuss these confidently will show that you understand the role and can hit the ground running.
✨Showcase Your Investigative Skills
Prepare examples from your past experiences where you've successfully managed a portfolio of suspected fraud claims. Highlight your attention to detail and how you made accurate liability decisions under pressure.
✨Understand the Company Culture
Familiarise yourself with Marshmallow's mission and values. They’re looking for ambitious, commercially driven individuals who thrive in a high-growth environment. Be ready to discuss how your personal values align with theirs.
✨Ask Insightful Questions
Prepare thoughtful questions about the Claims Fraud Team and their processes. This not only shows your interest but also gives you a chance to assess if this is the right fit for you. Think about how you can contribute to refining their processes.
