Marshmallow is seeking an experienced operations leader to own collections and customer service for our car finance book and to scale the function to handle 100x current volume. London-based, hybrid with four days in the office.
You will set strategy, lead the team, take calls, run QA, coach staff and tackle the toughest cases, while collaborating with engineers to automate processes and preserve essential human input where needed.
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Head of AI-Enabled Car Finance Ops employer: Marshmallow
Marshmallow is an exceptional employer, offering a dynamic work environment where innovation and growth are at the forefront. With a strong focus on employee development, you will have access to personal budgets for training and resources, alongside flexible working arrangements that promote a healthy work-life balance. Our collaborative London office fosters a supportive culture, ensuring that every team member can thrive while contributing to our mission of becoming a leading financial services provider.
