Director of People (12m FTC Mat Cover)

About Marshmallow

We exist to make migration easy. A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way. A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.

People Team at Marshmallow

The People team is responsible for creating the environment where everyone at Marshmallow can do their best work and grow. We bring together Talent Acquisition, People Partnering, People Operations, Learning & Development, Internal Communications and Facilities to support our teams across London and Budapest. We partner closely with the Exec and senior leadership to align our people strategy with our business goals, build a high‑performance and inclusive culture, and ensure a smooth, engaging experience across the entire employee lifecycle.

What You'll Be Doing

• Lead the end‑to‑end People function (Talent Acquisition, People Partnering, People Operations, L&D, Internal Communications and Facilities) across our London and Budapest locations.
• Own and deliver the People strategy for the duration of the cover period, aligning it with business goals and supporting high performance and engagement.
• Partner closely with the CEO, Exec and senior leadership to drive organisational effectiveness, using people data and insights to inform strategic decisions.
• Oversee inclusive, effective hiring and proactive people support, ensuring managers are equipped to lead, develop and engage their teams.
• Ensure robust, compliant People operations, including accurate people data, governance and continuously improving systems, policies and employee lifecycle processes.
• Champion an inclusive, learning‑focused culture by supporting impactful L&D, transparent internal communications and a safe, welcoming workplace environment.

Who You Are

• A thoughtful people leader who balances strategic thinking with a pragmatic, hands‑on approach when needed.
• Confident influencing at exec level, with strong communication skills and the ability to build trusted relationships across the business.
• Motivated by creating inclusive, engaging, high-performance cultures where people can do their best work.
• Resilient and calm under pressure, comfortable leading through ambiguity and change while keeping teams aligned and supported.
• An experienced senior People / HR leader with background in fast‑paced, scaling environments and exec‑level reporting.
• Experienced across the full People lifecycle—Talent Acquisition, People Partnering, People Operations, L&D, Internal Communications, and Facilities.
• Capable of owning and delivering a People strategy that supports business goals and high-performance culture across multi-location teams.
• Data-driven in decision‑making, using People data, reporting and insights to influence senior stakeholders.
• Exceptional at communication and stakeholder management, with a pragmatic, hands‑on approach to solving complex people challenges.

Perks of the Job

• Flexible working – Spend 3 days per week with your team in our new collaborative London office, and own your own working hours.
• Competitive bonus scheme designed to reward and recognise high performance.
• Flexible benefits budget – £50 per month to spend on a Ben Mastercard for benefits you want.
• Mental wellbeing support – Access therapy and mental health sessions through Oliva.
• Learning and development – Personal budgets for books, training courses and 2 days a year on us to further your skillset.
• Private health care – Enjoy all the benefits Vitality offers, including reduced gym memberships and discounts on smartwatches.
• Medical cash plan – To help with the costs of dental, optical and physio (plus more!).
• Tech scheme – Get the latest tech for less.
• Plus all the rest: 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our Process

• Initial interview with a member of the Talent team (45 mins).
• A skill-based past experience interview focused on your People leadership experience and approach with a Senior People Partner (1 hour).
• A technical task style interview, where you will likely complete a presentation on a topic related to this role.
• A culture and values interview with senior leadership to explore your leadership style, collaboration, and alignment with our mission (1 hour) and an informal conversation with senior leaders to answer any remaining questions and ensure mutual fit (45 mins).

Background Checks

As part of our commitment to maintaining a safe and trustworthy environment, we’ll carry out standard background checks, including a DBS and a Cifas check. These help ensure there are no ongoing criminal proceedings and support the prevention of fraud and other serious misconduct. If anything of concern is identified, it may affect your eligibility for certain roles or services.

Inclusivity Statement

Everyone belongs at Marshmallow. We want to hire people from all walks of life with the passion and skills needed to help us achieve our mission. We are committed to hiring without judgement, prejudice or bias. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process applications. We work hard to build an inclusive culture that empowers our people.