Marshmallow is seeking a CRM professional to own and scale our CRM platform across the business from London. This role focuses on building strong foundations, governance, and cross-team collaboration to improve customer communications and measure impact.
You'll work within the User Experience team in a hybrid London setup, owning CRM operations, campaigns, segmentation, and data-driven decisions. This is an individual contributor role with platform ownership rather than a management track.
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CRM Operations Architect – Ownership & Governance employer: Marshmallow
Marshmallow is an exceptional employer, offering a dynamic work environment where innovation and growth are at the forefront. With a strong focus on employee development, you will have access to personal budgets for training and resources, alongside flexible working arrangements that promote a healthy work-life balance. Our collaborative London office fosters a supportive culture, ensuring that every team member can thrive while contributing to our mission of becoming a leading financial services provider.
