Marshmallow is seeking a senior leader to head the Claims Fraud team in a hybrid setup with a London presence. You will coach investigators, escalate complex cases, own KPIs, and drive process improvements to reduce investigation cycle time while protecting customers and the business.
You will ensure FCA, Consumer Duty, GDPR compliance and collaborate with product teams to optimize signals and alerts. A flexible hybrid model with biweekly London office attendance awaits.
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Claims Fraud Lead: Strategy, Mentorship & Impact employer: Marshmallow
Marshmallow is an exceptional employer, offering a dynamic work environment where innovation and growth are at the forefront. With a strong focus on employee development, you will have access to personal budgets for training and resources, alongside flexible working arrangements that promote a healthy work-life balance. Our collaborative London office fosters a supportive culture, ensuring that every team member can thrive while contributing to our mission of becoming a leading financial services provider.
