Systems & Infrastructure Lead

Marshmallow Laser Feast (MLF) is seeking a Systems & Infrastructure Lead to join our dynamic team. We’re looking for someone with a passion for systems, technology, and the desire to be part of a team delivering world-class experiential work. This is a mid-level, hands-on role focused on building, maintaining and optimising the technical foundations that underpin the company's activity.

You will take ownership of core systems and processes across the studio, ensuring they are robust, efficient, well-documented and scalable. Working closely with creative, technical and production teams, you will help establish best practices, strengthen infrastructure and streamline the workflows that support development and delivery.

• Maintain, build and implement efficient systems for internal operations, identifying bottlenecks and introducing improvements to reduce friction and increase productivity.
• Stay current with emerging AI tools, large language models and automation technologies, evaluating their practical application across studio systems and workflows.
• Monitor and manage system health, ensuring uptime, stability and reliable performance across all in-studio environments.
• Oversee, maintain and continuously improve the studio’s technical infrastructure, including networks, NAS, servers, render farm, backup workflows, demo spaces and internal IT systems.
• Map, refine and document core studio processes: from asset management to machine setup, deployment workflows, and render procedures. Ensuring clarity, consistency and long-term scalability.
• Ensure all infrastructure follows best-practice standards for security, redundancy, organisation, data hygiene and maintenance — including compliance with GDPR and UK data protection legislation.

• Define and maintain structured digital asset management practices, including folder structures, naming conventions, backup cycles and versioning workflows.
• Ensure project assets (digital and physical) are consistently organised, traceable and deployment-ready across their entire lifecycle.
• Manage and optimise the studio’s digital storage ecosystem, including NAS, cloud storage and local machines, ensuring thoughtful capacity planning and efficient usage.

• Provide technical support to the internal team, resolving issues quickly while helping establish preventative measures to reduce future failures.
• Develop or refine tools, scripts or automations that enhance workflow efficiency across teams.
• Uphold documentation standards across equipment, systems, processes and infrastructure.

• Support scalable, repeatable technical processes for project deployment, touring and installation, ensuring systems and assets are prepared, validated and tested.
• Maintain structured logs, checklists and workflows for equipment prep, shipping, commissioning and maintenance.
• Ensure all touring kits and technical packages are consistent, documented and aligned with system expectations.
• Evaluate new technologies, tools and methodologies that could improve studio systems, technical workflows or operational efficiency.
• Contribute to R&D by testing new hardware/software, gathering insights and advising on integration into existing systems.
• Champion good systems thinking across the studio, helping others adopt improved workflows and best practices.

• Proven experience in a technical systems role, within a creative or digital environment.
• Proficiency in interactive and digital technologies, including VR/AR/MR, web and immersive / experiential media production processes.
• A generalist understanding of programming languages / development pipelines.
• Experience of building & maintaining infrastructure, IT system administration, technical support, or similar fields.
• Applied experience of rendering - including rendering pipelines, infrastructure and relevant softwares & tools.
• Skilled at scripting to enable efficient deployment and management of MLF work.
• Understanding of computer systems at a component level.
• Proficient in IT infrastructure troubleshooting, with intermediate knowledge of electrical hardware maintenance and support.

• Experience with R&D methodologies and approaches.
• Applied knowledge of game/real-time engines like Unity, Unreal Engine & VVVV / VL.
• Experience with blended projection setup and configuration.
• Knowledge of audio systems, from authoring interfaces to outputs.
• Experience in a client and or public facing role.
• Full UK or International driver's licence.
• IPAF (or similar) qualifications (current or expired).
• First aid training (current or expired).
• Experience in project management methodologies (Agile, Scrum, etc.) is a plus.

• A lover of all things logical, organised, streamlined and efficient.
• An excellent problem-solver with the ability to think creatively under pressure.
• An excellent communicator with strong interpersonal skills.
• Able to work both independently and collaboratively in a busy environment.
• Highly motivated, well-organised, and detail-oriented.
• Proficiency in GSuite apps (mail, calendars, docs, drive), Slack, Notion, Dropbox, and/or have a willingness to learn new tools quickly.

This role is full time and may involve amounts of national & international travel. The role is based at the MLF Studio (Hackney Wick, London), hybrid working can apply where it fits with workload and project pipeline. We operate flexible working hours, inline with project needs and travel requirements. Holiday at 25 days per year. Salary dependent on experience, in the region of £50,000. Team benefits including; Enhanced Pension Contributions and Parental Leave package, Cycle to Work, Mobile Phone, Studio Travel Benefit, Tech Purchase Scheme, Annual Leave Purchase Scheme, Team Days and Activities.

More information: Jobs Board. Please apply via this link: Application Form. Deadline: Please note that there is no formal closing date for applications to this role. We will keep the position open until the right candidate is found. The ideal start date is late June/early July.

We are a small team of around 15 which grows on a project by project basis. You will work alongside everyone on the team, some of which work regularly in the London studio and the rest work remotely from various locations in the UK. Marshmallow Laser Feast is an Equal Opportunities Employer and we do not discriminate based upon sex, marital status, nationality, colour, race, age, national origin, religion, belief, sexual orientation, disability, or other applicable legally protected characteristics. We are committed to equal employment and opportunities for all employees and job applicants.