Overview
As Logistics Contact Centre Team Leader, you will guide a team of Analysts to manage queries, administrative support, and process-driven logistics work. You’ll ensure service levels and operational priorities are met while driving continuous improvement across the Logistics function. You’ll partner with 3PLs, Compliance, and internal teams to align priorities and enhance service delivery. This role offers growth within a Fortune 100 company, with a focus on developing talent and fostering a collaborative culture across the LCC.
Pay / Benefits
- competitive salary and benefits package
Responsibilities
- Lead and coordinate daily workflow to achieve service levels and efficiency
- Communicate priorities and updates with Logistics teams, 3PLs, and Buying Ops
- Monitor performance, generate reports, and share insights for decision-making
- Implement process improvements to enhance service delivery
- Support projects aligned to Logistics goals and promote a collaborative "One LCC" culture
- Recruit, onboard, and develop Analysts; conduct performance reviews and development discussions
- Manage attendance, holidays, and resourcing to maintain operational coverage
- Drive cross-functional collaboration and stakeholder engagement across Logistics and HR
- Travel to EU offices as required
Key requirements
- Experience leading or supervising a team (desirable)
- Knowledge of Logistics or Supply Chain (desirable)
- Experience with ServiceNow, NICE or similar systems (desirable)
- Strong organisational, administrative and prioritisation skills
- Excellent verbal and written communication
- Strong stakeholder management and relationship-building
- Ability to handle multiple priorities in a fast-paced environment
- Self-motivated, adaptable and reliable
- Strong attention to detail and problem-solving
- Professional representation of the company
- leadership and coaching
- stakeholder management
- communication (verbal & written)
- adaptability
- ServiceNow
- NICE (or similar systems)
Logistics Contact Centre Team Leader in Watford employer: Marshalls
At Marshalls plc, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment where your contributions are valued. With a strong focus on personal and professional development, our Mechanical Maintenance Engineers benefit from competitive salaries, generous holiday allowances, and a range of health and wellbeing initiatives. Located in Sandy, you will be part of a team that drives innovation and sustainability, ensuring that together we build a better tomorrow for our communities.
