At a Glance
- Tasks: Build strong customer relationships and resolve queries efficiently.
- Company: Join Marley, a leader in innovative building products.
- Benefits: Enjoy 26 holidays, free parking, and a generous pension scheme.
- Other info: Dynamic office environment with great development opportunities.
- Why this job: Make a real impact by providing outstanding customer service every day.
- Qualifications: Excellent communication skills and a passion for customer experience.
The predicted salary is between 23914 - 28700 £ per year.
Customer Service Advisor Burton-On-Trent, DE14 3HD
Monday - Friday – Hours per week
Starting Salary - £23,914 (rising annually & with development)
At Marley, we’re not just industry leaders – we’re at the forefront of innovation, constantly pushing the boundaries of technology and investing in our people’s growth. We’re part of Marshalls plc – the UK’s leading manufacturer of hard landscaping, building, and roofing products. Our combined legacy and reputation have never been stronger!
We have an exciting new opportunity for a Customer Service Advisor to join our passionate team at our Burton on Trent Site. This is a full‑time, office‑based role (five days per week).
What you’ll be doing:
- Building strong customer relationships and ensuring complete customer satisfaction
- Managing your customer caseload and working closely with our sales team to provide a seamless service
- Resolving customer queries by email and telephone quickly and efficiently, delivering a positive experience every time
- Proactively identifying solutions and anticipating customer needs
- Championing new ideas and driving continuous improvement in our service
You’ll be a natural communicator with a talent for problem‑solving. You’ll be organised, able to prioritise tasks effectively and thrive in a busy environment. Most importantly, you’ll be passionate about providing outstanding customer service. This is an office‑based role in our busy contact centre. Excellent verbal and written communication skills are essential, as you’ll be assisting customers by phone and email.
What skills will you need?
- Excellent telephone manner and experience in a customer service role
- Strong verbal and written communication skills
- A real passion for providing an excellent customer experience
- Great IT skills (Microsoft Office suite, SAP experience would be advantageous)
- Ability to develop great relationships with both external and internal customers
- Excellent workload management and prioritisation
Benefits:
- 26 Holidays + bank holidays
- Free onsite parking
- Company Pension up to 15%
- Development opportunities
- Cycle‑to‑work scheme
- Employee Discount programme
- Refer a friend scheme
- Employee Assistance programme – Financial, Physical and Mental Wellbeing support
- Share Scheme
- HealthCare Cash plan
More about Marley and Marshalls: Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products. At Marley Roofing Products, we are recognised as leaders in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof‑integrated solar solutions, and various roofing accessories. Although divisional, we work as one Marshalls team.
Customer Service Advisor in Burton upon Trent employer: Marshalls
Marshalls in Eaglescliffe is an excellent employer, offering a competitive salary and a robust benefits package for the role of Electrical Maintenance Engineer. With a strong focus on employee growth and development, the company fosters a supportive work culture that values continuous improvement and innovation, making it an ideal place for those seeking meaningful and rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Burton upon Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marley and Marshalls. Understand their products and values so you can show how you fit into their culture and contribute to their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships and providing excellent customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering outstanding experiences, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the Marley careers page. This way, we can keep track of your application and get back to you quicker!
We think you need these skills to ace Customer Service Advisor in Burton upon Trent
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about providing an excellent experience for customers.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Service Advisor. Highlight any relevant experience and skills that match what we're looking for, like your communication skills and problem-solving abilities.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Marley!
How to prepare for a job interview at Marshalls
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the theory but can apply it in real situations.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully resolved customer issues, highlighting your communication style and problem-solving abilities.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Think of specific examples where you juggled multiple responsibilities effectively. This will help illustrate your ability to thrive in a busy environment, which is crucial for a Customer Service Advisor.
✨Express Your Passion for Customer Service
Let your enthusiasm for providing outstanding customer service shine through. Share stories that reflect your dedication to customer satisfaction and how you’ve gone above and beyond in previous roles. This will resonate well with Marley’s commitment to innovation and customer care.
