At a Glance
- Tasks: Be the face of IT, solving problems and keeping colleagues productive.
- Company: Join Marshalls, the UK's leading supplier in hard landscaping and building products.
- Benefits: Enjoy 34 days off, health care cash plan, and employee discounts.
- Other info: Great opportunities for learning and growth in a diverse workplace.
- Why this job: Kickstart your career in a supportive environment that values new ideas.
- Qualifications: Customer-first mindset and logical thinking skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Marshalls plc is the UK’s leading hard landscaping, building and roofing products supplier. The company supports over 1500 IT users with a dedicated IT team delivering cloud-based technology, ensuring compliance, security and excellent customer service. We are recruiting for a First Line Support Analyst within this team.
The mission
You’ll be the face of IT at Marshalls, operating as part of a fast-paced, collaborative First Line Support team that solves problems and keeps colleagues across the UK productive.
Responsibilities
- Proactive triage: identify and prioritise issues to keep the business moving
- Technical troubleshooting: provide hands-on support for desktop and laptop hardware
- Remote resolution: diagnose and rectify software or connectivity issues remotely
- Access management: perform admin tasks such as password resets and account permissions
Qualifications & skills
- Customer-first mindset: ability to calm frustrated users through clear communication and empathy
- Logical thinker: follows a structured process to identify root causes and implement fixes
- Prioritisation: manages a busy ticket queue and knows when to escalate
- Team player: documents fixes for knowledge sharing and asks for help when needed
What’s in it for you?
This is a great opportunity to advance your career within an industry-leading company. We encourage new ideas and support learning and growth.
Benefits
- Development opportunities
- 34 days per year including bank holidays
- Guaranteed Christmas holidays
- Health care cash plan (dental, optical, prescriptions, etc.)
- Family leave policies from day one (Maternity, Paternity, Adoption)
- 5% employer-matched pension
- Cycle to work scheme
- Employee discounts on Marshalls and Marley products
- Retailer discounts
- Marshalls Wellbeing Centre – move, money & mind
- Share purchase scheme
- Life assurance
More about Marshalls
Our operations are organised into three divisions: Landscape Products, Building Products, and Roofing Products. Marshalls Landscape Products leads in natural stone and concrete hard landscaping; Marshalls Building Products supplies concrete products and mortars; Marley Roofing Products provides pitched roofing systems.
Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. Marshalls is committed to equal opportunities for everyone and values diversity.
First Line Support Analyst employer: Marshalls Plc
Marshalls plc is an exceptional employer, offering a dynamic work environment in Elland, Halifax, where you can thrive as a First Line Support Analyst. With a strong focus on employee development, competitive benefits, and a commitment to diversity, Marshalls fosters a collaborative culture that empowers you to grow your career while providing top-notch IT support to colleagues across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support Analyst
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marshalls. Understand their products and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing hands-on support, brush up on common technical issues and solutions. This will help you feel more confident when discussing your experience.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've helped frustrated users in the past. Highlight your empathy and communication skills to demonstrate that you have a customer-first mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Marshalls team.
We think you need these skills to ace First Line Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the First Line Support Analyst role. Highlight your customer service experience and any technical troubleshooting skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your logical thinking and prioritisation skills make you a great fit for Marshalls. Keep it friendly and professional, just like us!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved issues in the past. Whether it's calming a frustrated user or diagnosing a tricky software problem, we want to know how you tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Marshalls!
How to prepare for a job interview at Marshalls Plc
✨Know Your Tech
Brush up on your technical knowledge related to desktop and laptop hardware, as well as common software issues. Be ready to discuss troubleshooting methods you've used in the past, as this will show your hands-on experience and problem-solving skills.
✨Customer Service is Key
Since you'll be the face of IT, practice how you communicate with users. Think of examples where you've calmed frustrated customers or resolved issues through clear communication. This will demonstrate your customer-first mindset.
✨Prioritisation Skills Matter
Prepare to talk about how you manage a busy ticket queue. Have examples ready that showcase your ability to prioritise tasks effectively and when to escalate issues. This will highlight your logical thinking and organisational skills.
✨Team Player Attitude
Be ready to discuss how you collaborate with team members and share knowledge. Mention any experiences where you documented fixes or sought help from colleagues, as this shows you're a supportive team player who values collaboration.
