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For Companies At a Glance
- Tasks: Build strong customer relationships and manage queries with effective communication.
- Company: Leading building products manufacturer with a dynamic team.
- Benefits: Generous holidays, pension scheme, and development opportunities.
- Why this job: Join a supportive environment and make a real difference in customer satisfaction.
- Qualifications: Strong IT skills and excellent telephone manner required.
The predicted salary is between 28800 - 43200 £ per year.
A leading building products manufacturer in Gainsborough seeks a Customer Service Advisor to join their dynamic team. In this office-based full-time role, you will build strong customer relationships, manage queries through effective communication, and ensure complete customer satisfaction.
Ideal candidates will possess strong IT skills, an excellent telephone manner, and a demonstrated passion for customer service.
This position includes generous benefits such as holidays, a pension scheme, and development opportunities.
Customer Service Advisor – Office-Based Growth Role employer: Marshalls Plc
Contact Detail:
Marshalls Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Office-Based Growth Role
✨Tip Number 1
Get to know the company! Research their products and values so you can show genuine interest during your interview. This will help us stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about building strong customer relationships, we should rehearse common customer service scenarios. This way, we can demonstrate our excellent telephone manner with confidence.
✨Tip Number 3
Show off those IT skills! Be ready to discuss any relevant software or tools you've used in previous roles. We want to highlight how tech-savvy we are, especially in a fast-paced environment like this one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match the job description perfectly, increasing our chances of landing that interview.
We think you need these skills to ace Customer Service Advisor – Office-Based Growth Role
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
Highlight Your IT Skills: Since strong IT skills are a must for this role, make sure to mention any relevant software or systems you’re familiar with. We want to know how tech-savvy you are!
Perfect Your Telephone Manner: As communication is key, consider including a brief example of a time when your excellent telephone manner made a difference. This will help us see how you connect with customers over the phone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Marshalls Plc
✨Know the Company Inside Out
Before your interview, take some time to research the building products manufacturer. Understand their values, products, and recent news. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, demonstrating your passion for customer service and effective communication.
✨Demonstrate Your IT Proficiency
Since strong IT skills are essential for this role, be ready to discuss your experience with relevant software or tools. If possible, mention any specific systems you've used in previous roles that relate to customer service, as this will show you're prepared for the technical aspects of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or growth opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
