At a Glance
- Tasks: Develop customer service skills while rotating between teams and supporting customers.
- Company: Join Marshalls, a leading FTSE 250 Superbrand with a commitment to innovation.
- Benefits: Earn while you learn with competitive pay, holidays, and health benefits.
- Other info: Enjoy a dynamic workplace that values diversity and personal growth.
- Why this job: Kickstart your career in a supportive environment with real growth opportunities.
- Qualifications: 4 GCSEs at Grade 4/C or above, including Maths and English.
The predicted salary is between 16133 - 16133 £ per year.
Salary: £16,133 (£8.50 an hour, rising after Year 1)
Site Location: Marley, Burton College Location: Burton and South Derbyshire, Burton Town Centre Campus, Lichfield Street, Burton on Trent, Staffordshire DE14 3RL
Ever wondered who is behind the UK's most famous landmarks? From the paving in our city centres to the roofs over our heads, Marshalls plc has been leading the way since the 1890s. We are a FTSE 250 Superbrand, but we do more than just manufacture; we create the foundations of the world around us. Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.
At Marley, innovation has always been at the heart of what we do. From pioneering concrete roof tiles and introducing the UK's first dry-fix roofing system to developing award-winning roof-integrated solar technology, we've consistently led the way in delivering smarter, more sustainable roofing solutions.
We are now offering a rare and exciting opportunity to join us as a Customer Service Apprentice and start a career with a company that truly invests in you.
So, what's the role?
You will spend approximately 15 months developing the skills, knowledge and experience needed to become a customer service professional, while gaining exposure to both our Customer Service and Technical Advisory teams. This apprenticeship offers the opportunity to rotate between our Customer Service and Technical Advisory teams, giving you valuable insight into how Marley supports customers at every stage of their journey.
You'll develop skills in customer service, order management, problem solving and relationship building, while gaining technical product knowledge and learning how to provide effective customer solutions. Working alongside experienced colleagues, you'll support customers across multiple channels and build an understanding of technical specifications, product applications and industry standards.
As part of the apprenticeship, you'll attend Burton and South Derbyshire College one day per month (Thursday) while spending the remainder of your time gaining hands-on experience at our Burton upon Trent site. This is a fantastic opportunity to earn while you learn, gain a recognised qualification and experience two specialist functions, giving you a strong foundation for a future career in customer service, technical support or other areas of the business. This is a real career path with a clear and supported structure.
The Result: Join us in a permanent job as either Customer Service Advisor or Technical Advisor.
Ready to apply? Here's what you'll need:
- A minimum of 4 GCSEs at Grade 4/C or above, including Maths, English
- You will be passionate about delivering excellent customer service.
- Curious and eager to learn both commercial and technical aspects of the business.
- A confident communicator who enjoys working with people.
- Organised, proactive and able to solve problems.
- Interested in developing a long-term career within a market-leading business.
- You must be able to commute to access our Marley site at Burton upon Trent and 1 day a month to Burton College.
Benefits include:
- 26 Days Holiday + Bank Holidays
- Guaranteed Christmas holidays
- On going training and development opportunities
- 5% employer-matched pension scheme
- Free onsite parking
- Health care cash plan - support with Dental, Optical, Prescription costs, and many more!
- Enhanced Maternity, Paternity and Adoption pay and leave
- Cycle to work scheme
- Employee discount on Marshalls and Marley products
- Retailer discounts
- Marshalls Well-being Centre
- Share purchase scheme (Minimum age of 18 required for this benefit)
- Life assurance
What happens next?
You've got until Wednesday 25th November to apply. All applications will be reviewed, and if you meet the criteria we will reach out to book in a call. No awkward silences or trick questions, just a chance to learn more about your interest in this opportunity and why this specific role is the right move for you. We'll share more details with you about your salary, the benefits, and what your day-to-day will look like. If we're a match, we'll invite you to our Assessment Day which will be held in December. You'll tour the site, meet our Customer Service and Technical Advisor teams. The day will include an interview and some group activities to see if the role is definitely for you. You'll find out if we're making it official by late December. If you've secured the 'Yes,' your career officially starts in January.
Equal Opportunities
Whoever you are and whatever your background, you'll find a fair and supportive workplace at Marshalls. You're unique, and we want you to bring your whole self to work every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral or ethical responsibility, it's the right thing to do. We want our colleagues to reflect the diverse nature of the communities we serve and create an environment where everyone feels valued and respected. At Marshalls, you're valued for the contribution you make, and where you can grow and develop by being entirely yourself.
Apprentice Customer Service Specialist employer: Marshalls plc
Marshalls plc is an exceptional employer located in Ramsbottom, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee development, we provide ample growth opportunities and a supportive culture that values teamwork and excellence in service delivery. Join us to be part of a company that prioritises your professional journey while making a meaningful impact in the construction industry.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marshalls plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marshalls plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Apprentice Customer Service Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marshalls plc:Your cover letter is your chance to shine! Tell us why you want to work at Marshalls plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marshalls plc!
How to prepare for a job interview at Marshalls plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
