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- Tasks: Join us as a Customer Service Advisor and process orders with speed and accuracy!
- Company: Marshalls is expanding and values customer satisfaction above all.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a customer advocate and exceed expectations while embracing new technologies.
- Qualifications: Must have 5 GCSEs A-C, including Math and English, and previous customer service experience.
- Other info: We are an Equal Opportunities Employer, welcoming diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
Due to continued expansion, we are currently seeking a Customer Service Advisor to join our team. The successful candidate will process customer orders quickly and accurately and will make relevant product recommendations whist ensuring a best-in-class customer experience.
Responsibilities will include:
- Accurately and quickly process phone and post orders in a courteous and professional manner.
- Up-sell relevant products to customers on phone orders to aid customers success in growing.
- Manage customer queries over the phone in a professional and caring manner.
- Answer customer service emails/letters in a professional manner ensuring the customers queries are fully resolved or appropriate follow up steps are clear.
- Send out catalogues requested by customers.
- Respond to social media posts and manage customer queries providing information as required and handling complaints in a sensitive way.
- Respond to customer feedback left on review sites.
- Embrace new technologies such as chat bots and provide customer support as required.
- Keep customers informed if we need to substitute/cancel items on their orders.
- Be a customer advocate and always have the customers best interests at heart. Strive to ensure every customer’s expectations are exceeded by going above and beyond.
The Person:
- Previous customer service experience in a fast-paced environment.
- Minimum of 5 GCSE’s A-C including Math and English.
- An excellent communicator ‘customer friendly’, both verbally and written and an ability to work on own initiative.
- High level of both numeracy and literacy.
- Computer literate, proficient on Microsoft Office programs.
- Possess strong attention to detail, able to work accurately and quickly.
- Must be well organised.
Marshalls is an Equal Opportunities Employer
Reference ID: Alconbury/Feb2025to join our team.
Customer Service Advisor employer: Marshalls Garden
Contact Detail:
Marshalls Garden Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you make relevant product recommendations during your interactions with customers, showcasing your expertise and enhancing their experience.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, consider role-playing customer interactions with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Stay updated on the latest customer service technologies, like chatbots and social media management tools. Being tech-savvy will not only help you in your role but also demonstrate your willingness to embrace new methods of customer support.
✨Tip Number 4
Showcase your organizational skills by preparing examples of how you've managed multiple customer queries or orders efficiently in the past. This will highlight your ability to work accurately and quickly in a fast-paced environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in fast-paced environments. Emphasize your communication skills and any relevant achievements that demonstrate your ability to exceed customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully managed customer queries or resolved complaints in the past, and express your enthusiasm for joining the team.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office programs and your attention to detail. Mention any experience with new technologies, such as chatbots, to show you are adaptable and tech-savvy.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no spelling or grammatical errors. A polished application reflects your strong attention to detail and professionalism.
How to prepare for a job interview at Marshalls Garden
✨Showcase Your Customer Service Experience
Be ready to discuss your previous customer service roles, especially in fast-paced environments. Highlight specific examples where you successfully resolved customer queries or went above and beyond to ensure customer satisfaction.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and professionally. Prepare to answer questions in a friendly manner and consider how you would handle difficult customer interactions.
✨Familiarize Yourself with the Company’s Products
Research the company’s products and services beforehand. This will help you make relevant product recommendations during the interview and show that you are proactive and genuinely interested in the role.
✨Prepare for Technology Questions
As the role involves embracing new technologies, be prepared to discuss your experience with tools like chatbots or any customer service software. Show your willingness to learn and adapt to new technologies.
