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For Companies At a Glance
- Tasks: Lead and support engineers to achieve top-notch performance in transport refrigeration.
- Company: Join a dynamic team focused on engineering excellence and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a positive work culture.
- Why this job: Make a real impact by driving engineering standards and coaching future talent.
- Qualifications: GCSE education required; experience in transport refrigeration preferred.
- Other info: Great opportunity for growth in a supportive and collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of the position
Ensure the engineering region runs effectively whilst achieving KPI objectives including but not limited to, customer satisfaction, productivity, first time fix, regional revenue targets and full compliance to Health, safety, and environment standards. Drive high standards of engineering across the region. Coach, influence and support a group of regional engineers to deliver the best possible results.
Accountability
- To deliver technical support to engineers when required.
- Assist the regional manager to deliver on regional KPIs.
- Drive positive culture across the region.
Responsibilities:
- Provide technical expertise within the region.
- Coaching of experienced and apprentice engineers.
- To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the regional operation and coach improvements are identified.
- In collaboration with other colleagues, ensure a safe working environment is maintained.
- Drive continuous improvement in the region by setting targets, objectively measuring performance, providing regular feedback, and coaching.
- To assist with regional resource planning and delivery against these plans, including ensuring call out rotas are completed.
- To ensure that regional engineering Key Performance Indicators (KPI’s) are met.
- To contribute towards the continuous improvement of processes/methods and operating practices within the region.
- To motivate and develop staff with a view to career progression and development.
Tasks:
- Provide telephone technical support for field & site-based engineers.
- Where required, deliver in van training/coaching to support the engineers within your business region.
- Support the regional manager to ensure the safe operation of any remote sites within the region.
- Support the lead engineers where they identify the need for technical support or training.
- To assist with the recruitment of regional staff.
- To provide daily/weekly operational reports and status updates and review as required.
- To ensure the timely investigation and resolution of operational and Health and Safety issues.
- Work with regional manager and lead engineers to plan technical training requirements for the engineers within your region.
- To assist with any disciplinary/grievance matters in line with Company procedures.
- To build rapport, develop trust and respect from both internal and external customers.
- To undertake such duties as may be reasonably required for the effective operation of the function.
Capability
Behavioural Competencies:
- Build team capability.
- Communicate effectively.
- Collaborate and breakdown barriers.
- Demonstrate technical expertise.
- Deliver results.
Technical Competencies:
- Extensive knowledge of transport refrigeration systems.
- Knowledge of engineering processes, including PPE, vans, tools, parts.
- Computer literate to an adequate standard in Microsoft applications.
- Excellent verbal and written communication skills.
- Basic Mathematics & English.
Education:
- Essential: GCSC level education.
- Desirable: NVQ level qualification, Electrical qualifications/certification would be an advantage, Mechanical/Engineering certification would be an advantage.
Experience:
Experience coaching and leading in the transport refrigeration industry.
Technical Service Manager in Stretford employer: Marshall
Contact Detail:
Marshall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Manager in Stretford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the transport refrigeration industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical expertise and coaching experience. Share specific examples of how you've driven results and improved team performance.
✨Tip Number 3
Prepare for interviews by practising common questions related to engineering and team management. Think about how you can demonstrate your ability to meet KPIs and foster a positive culture. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can help us drive high standards in engineering. Your next opportunity could be just a click away!
We think you need these skills to ace Technical Service Manager in Stretford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Manager role. Highlight your experience in coaching and leading teams, as well as your technical expertise in transport refrigeration systems. We want to see how you can drive high standards and achieve those KPIs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've motivated teams or improved processes in the past. Remember, we love a good story that showcases your skills!
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Marshall
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of transport refrigeration systems and engineering processes. Be ready to discuss specific technical challenges you've faced and how you resolved them. This will show that you have the expertise needed for the role.
✨Showcase Your Coaching Skills
Since the role involves coaching engineers, think of examples where you've successfully mentored or trained others. Prepare to share how you’ve influenced team performance and fostered a positive culture in previous positions.
✨Demonstrate Your Problem-Solving Ability
Be prepared to discuss how you approach problem-solving, especially in high-pressure situations. Think of scenarios where you had to deliver technical support under tight deadlines and how you ensured compliance with health and safety standards.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and engage with the interviewer, showing that you can collaborate and break down barriers.
