Operations Resource Coordinator in Merthyr Tydfil

As the Operations Resource Specialist for the Marshall Land Systems UK Operations team, you will support the operations management team at our new production facility in South Wales. The Operations Resource Specialist supports operations by ensuring the effective onboarding, planning, compliance, allocation, and utilisation of production resource personnel, working closely with production managers. This role acts as a central liaison between teams across production to help reach production deadlines, reduce downtime, optimise capacity, and improve overall operational performance.

Your responsibilities in this role include:

• Act as a key operational partner to Production Operations Manager and Operations Lead providing support across workforce planning, reporting, and operational readiness.
• Identify future operational and workforce needs in collaboration with senior operations leadership.
• Own and continuously improve the onboarding and induction process for Operations personnel, ensuring consistency, compliance, and a positive employee experience.
• Contribute to the recruitment process in partnership with HR, including workforce planning skills assessment requirements, and succession planning.
• Ensure all relevant skills assessments are in place to support hiring, development and succession activities.
• Manage processes relating to time booking, clocking, and attendance, resolving escalated issues and ensuring data accuracy.
• Ensure compliance with legislative and regulatory requirements, including Health & Safety.
• Coordinate training programmes, working with internal and external providers to ensure efficient delivery.
• Support accurate recording of operational data across relevant systems.
• Oversee the production of standard and ad-hoc management reports to support operational and financial decision-making.
• Oversee regular reporting, including daily clocking reports and weekly clocked vs. booked analysis, ensuring discrepancies are identified and resolved.
• Provide production resource data and insights for team meetings and planning activities.
• Support Production Managers with the setup and governance of SharePoint workspaces, ensuring compliance with BMS document requirements.
• Oversee coordination and administration of business travel for the operations team, liaising with internal and external partners.

Apply if you have most of the following:

• Self-starter with the ability to manage complex problems from start to finish.
• Proven experience managing conflicting priorities in a fast-paced environment.
• Experience collaborating with a broad range of internal and external stakeholders.
• Demonstrated experience in reporting, data management, and use of IT systems.
• Experience within an Operations/HR administration/people focused admin support role.

Technical skills/education:

• Highly organised with strong attention to detail.
• Advanced IT skills, with experience using a broad range of office systems and internal IT platforms.
• Understanding of budget control and cost centre responsibilities.
• Awareness of relevant regulatory and Health & Safety policies.
• Ability to analyse operational data and generate meaningful insights.

The benefits of this role include:

• Opportunity to gain exposure to site-level operations management and strategic workforce planning.
• Clear pathway for progression into Production or Operations Management roles.
• Development of cross-functional skills through collaboration with HR, QHSE, Finance, IT, and Production teams.
• Hands-on experience in operational processes, reporting, and resource optimisation.

Marshall Land Systems is a Canadian-owned global company with an unrivalled pedigree of British engineering excellence. From its origins in Cambridge, UK, through more than a century of innovation, pioneering advances from the nose of Concorde to the early Hydrogen fuel cell technology that ultimately powered the moon landings, Marshall engineers now continue to innovate specialist vehicles and infrastructure for NATO forces across the world. From bomb disposal vehicles to deployed shelters, from command and control to CT scanners on the battlefield, Marshall Land Systems protects people in critical situations with the very best in engineering. It employs 600 people with major facilities in the UK, Canada, and the Netherlands.

Marshall Group is an Equal Opportunity Employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

We are striving to create an inclusive workplace culture built on trust, accountability, collaboration, and improvement—an environment where everyone feels valued, respected, and able to thrive, free from bullying, harassment, and discrimination. Fostering a positive culture is key to our individual and shared success.