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- Tasks: Lead the evolution of the CMDB, ensuring data quality and compliance across the bank.
- Company: Join a leading global banking organisation with a focus on innovation.
- Benefits: Competitive salary, excellent benefits, and hybrid working options.
- Other info: Collaborate with cross-functional teams and drive continuous improvement initiatives.
- Why this job: Make a significant impact on operational stability and automation in a dynamic environment.
- Qualifications: Strong product ownership experience and deep expertise in ServiceNow CMDB.
The predicted salary is between 60000 - 80000 £ per year.
Location: Manchester, Glasgow or Northampton (Hybrid)
Contract: Permanent
Salary: Competitive + excellent benefits
About The Opportunity
We’re working with a leading global banking organisation to recruit a CMDB Product Manager to join their IT Service Management function at Vice President level. This is a high‑impact role where you’ll own and evolve the Configuration Management Database (CMDB) as a critical enterprise platform, underpinning operational stability, automation, risk management, and regulatory compliance across the bank. You’ll act as the strategic product owner for CMDB, driving standards, data quality, and adoption across a complex technology landscape, while leading delivery through agile, cross‑functional squads and vendor partners.
The role As CMDB Product Manager, You Will:
- Own the strategy, roadmap, and delivery of the enterprise CMDB, aligned to business objectives and regulatory expectations
- Drive CSDM alignment, ServiceNow CMDB design, and policy governance across the organisation
- Ensure high data quality, integrity, and trust, including critical data elements, lineage, attestations, and automated compliance reporting
- Work closely with Technology, Architecture, ITOM, Change, Security, and Risk teams to ensure CMDB enables effective decision‑making and automation
- Define and track KPIs and OKRs, publishing management information to support senior stakeholders
- Lead continuous improvement initiatives, identifying and mitigating risk and control issues related to configuration data
- Communicate and embed CMDB standards and process changes across a large, federated IT estate
What We’re Looking For
We’re keen to speak to candidates who bring strong product ownership experience and deep technical expertise in CMDB and data governance.
Essential Experience:
- Deep ServiceNow CMDB expertise, including CSDM, ITOM Discovery, and IRE policy design
- Proven Agile Product Ownership experience (OKRs, backlog management, release planning)
- Strong background in data governance and data quality management, ideally in a regulated environment
- Experience working across large, complex technology organisations with multiple stakeholders
Desirable Experience:
- Integration of CMDB with ITAM / HAM / SAM
- Exposure to Change Management, Vulnerability Management, or IAM
- Familiarity with Enterprise Architecture, Technology Reference Models, and role‑based access controls
Please apply with your CV in the first instance.
ServiceNow CMDB Manager employer: Marshall Wolfe
Contact Detail:
Marshall Wolfe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow CMDB Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that CMDB Product Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on your ServiceNow CMDB knowledge. We recommend creating a cheat sheet of key concepts and recent trends in data governance. This will help you impress the interviewers with your expertise!
✨Tip Number 3
Showcase your experience with real-life examples. When discussing your background, we suggest using the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you've tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate candidates who are ready to take on the challenge of managing a top-notch CMDB.
We think you need these skills to ace ServiceNow CMDB Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CMDB Product Manager. Highlight your experience with ServiceNow CMDB, data governance, and any relevant Agile methodologies. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved in previous roles. Use metrics where possible to demonstrate your impact on data quality and operational stability. This will help us see the value you can bring to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication that gets to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marshall Wolfe
✨Know Your CMDB Inside Out
Make sure you have a solid understanding of ServiceNow's CMDB, including CSDM and ITOM Discovery. Brush up on the latest trends in data governance and how they apply to a regulated environment, as this will show your depth of knowledge during the interview.
✨Showcase Your Agile Experience
Be prepared to discuss your experience with Agile product ownership. Highlight specific examples where you've managed backlogs, defined OKRs, and led release planning. This will demonstrate your ability to drive projects forward in a fast-paced environment.
✨Prepare for Stakeholder Engagement
Since you'll be working with multiple stakeholders, think about how you can effectively communicate and collaborate with them. Prepare examples of how you've successfully navigated complex technology organisations and built relationships across teams.
✨Emphasise Continuous Improvement
Talk about your approach to continuous improvement initiatives. Be ready to share examples of how you've identified risks and implemented changes to enhance data quality and integrity. This will show that you're proactive and focused on delivering value.