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- Tasks: Lead IT asset management processes and optimise service delivery in a dynamic financial services environment.
- Company: Join a leading global financial services organisation with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and strategic influence.
- Why this job: Make a real impact on enterprise-scale IT service processes and strategy.
- Qualifications: Proven experience in ITAM, ServiceNow, and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
We’re partnering with a leading global financial services organisation to recruit an experienced ITAM Product Manager to join a high‑performing IT Service Management function. This is a senior, VP‑level opportunity offering real influence over enterprise‑scale IT service processes and asset management strategy. Working closely with technology and business stakeholders, you’ll play a key role in optimising IT service management processes that support the delivery of critical technology services. The role sits at the intersection of IT Asset Management, ServiceNow, data‑driven decision making, and regulatory alignment, making it ideal for a strategic thinker with strong execution capability.
Key Responsibilities
- Own and evolve IT service management and ITAM processes in line with business objectives and industry best practice.
- Lead the development, implementation, and continuous improvement of ITSM/ITAM processes across a large technology estate.
- Design and deliver KPIs, MI, and performance metrics to support informed decision‑making.
- Drive stakeholder engagement and ensure adoption of process changes and improvements.
- Collaborate across technology and business teams to align service delivery with organisational and regulatory needs.
- Develop and maintain detailed process documentation to ensure consistency and repeatability.
- Identify, manage, and mitigate risk and control issues within technology standards and processes.
- Provide training and guidance to IT colleagues and stakeholders on ITSM and ITAM best practices.
Required Experience
- Strong experience as an ITAM Product Manager, ITSM Lead, or similar role within a complex enterprise environment.
- Deep hands‑on expertise with ServiceNow HAM and SAM, including modules, workflows, and ACLs.
- Proven Agile Product Ownership experience.
- Strong data management, analysis, and MI reporting capability.
- Ability to operate at VP/senior leadership level, influencing stakeholders and driving strategic change.
- Integration experience across CMDB, Product Lifecycle Catalogue, and ITOM Discovery.
- Cost optimisation and vendor management expertise.
- Strong understanding of risk, controls, and governance within regulated environments.
ServiceNow Asset Management Manager employer: Marshall Wolfe
Contact Detail:
Marshall Wolfe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Asset Management Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their ITAM processes and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested and ready to contribute.
✨Tip Number 3
Showcase your expertise during interviews by sharing specific examples of how you've improved IT service management processes in the past. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace ServiceNow Asset Management Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ITAM Product Manager. Highlight your experience with ServiceNow and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this VP-level position. Share specific examples of how you've driven strategic change in previous roles, especially in IT service management.
Showcase Your Data Skills: Since this role involves data-driven decision making, don’t forget to highlight your data management and analysis skills. We love seeing how you’ve used KPIs and performance metrics to influence decisions in past positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Marshall Wolfe
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in ServiceNow's Asset Management modules, especially HAM and SAM. Brush up on workflows and access control lists (ACLs) as these will likely come up during your interview. Being able to discuss specific examples of how you've used these tools in past roles will really impress the interviewers.
✨Showcase Your Strategic Thinking
This role is all about optimising IT service management processes, so be prepared to talk about your experience with strategic decision-making. Think of examples where you’ve influenced change or improved processes in a complex environment. Highlight your ability to align ITAM strategies with business objectives.
✨Prepare for Stakeholder Engagement Questions
Since this position involves collaborating with various technology and business teams, expect questions about stakeholder engagement. Have some solid examples ready that demonstrate how you’ve successfully driven adoption of process changes and improvements in the past.
✨Demonstrate Your Data-Driven Mindset
With a focus on KPIs and performance metrics, it’s crucial to show your data management and analysis skills. Be ready to discuss how you’ve used data to inform decision-making and improve ITSM/ITAM processes. This will show that you can bring a data-driven approach to the role.