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- Tasks: Lead IT asset management processes and optimise service delivery in a dynamic environment.
- Company: Join a leading global financial services organisation with a high-performing culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative role with excellent career advancement potential.
- Why this job: Make a real impact on enterprise-scale IT service processes and strategy.
- Qualifications: Proven experience in ITAM, ServiceNow, and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
We’re partnering with a leading global financial services organisation to recruit an experienced ITAM Product Manager to join a high‑performing IT Service Management function. This is a senior, VP‑level opportunity offering real influence over enterprise‑scale IT service processes and asset management strategy. Working closely with technology and business stakeholders, you’ll play a key role in optimising IT service management processes that support the delivery of critical technology services. The role sits at the intersection of IT Asset Management, ServiceNow, data‑driven decision making, and regulatory alignment, making it ideal for a strategic thinker with strong execution capability.
Key Responsibilities
- Own and evolve IT service management and ITAM processes in line with business objectives and industry best practice.
- Lead the development, implementation, and continuous improvement of ITSM/ITAM processes across a large technology estate.
- Design and deliver KPIs, MI, and performance metrics to support informed decision‑making.
- Drive stakeholder engagement and ensure adoption of process changes and improvements.
- Collaborate across technology and business teams to align service delivery with organisational and regulatory needs.
- Develop and maintain detailed process documentation to ensure consistency and repeatability.
- Identify, manage, and mitigate risk and control issues within technology standards and processes.
- Provide training and guidance to IT colleagues and stakeholders on ITSM and ITAM best practices.
Required Experience
- Strong experience as an ITAM Product Manager, ITSM Lead, or similar role within a complex enterprise environment.
- Deep hands‑on expertise with ServiceNow HAM and SAM, including modules, workflows, and ACLs.
- Proven Agile Product Ownership experience.
- Strong data management, analysis, and MI reporting capability.
- Ability to operate at VP/senior leadership level, influencing stakeholders and driving strategic change.
- Integration experience across CMDB, Product Lifecycle Catalogue, and ITOM Discovery.
- Cost optimisation and vendor management expertise.
- Strong understanding of risk, controls, and governance within regulated environments.
ServiceNow Asset Management Manager in Manchester employer: Marshall Wolfe
Contact Detail:
Marshall Wolfe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Asset Management Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and challenges. This shows you're genuinely interested and ready to contribute to their ITAM strategy right from the get-go.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around ServiceNow and ITSM processes. We want you to sound confident and knowledgeable!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it shows your professionalism!
We think you need these skills to ace ServiceNow Asset Management Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ITAM Product Manager. Highlight your experience with ServiceNow and any relevant achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this VP-level position. Share specific examples of how you've driven strategic change in previous roles, especially in IT service management.
Showcase Your Data Skills: Since this role involves data-driven decision making, make sure to highlight your data management and analysis skills. We love seeing how you've used KPIs and MI reporting to influence decisions in past positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Marshall Wolfe
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in ServiceNow, especially the Asset Management (HAM and SAM) modules. Brush up on workflows and access control lists (ACLs) as these will likely come up in your interview. Being able to discuss specific examples of how you've used these tools in past roles will really impress.
✨Showcase Your Strategic Thinking
This role is all about optimising IT service management processes. Prepare to discuss how you've previously aligned ITAM strategies with business objectives. Think of concrete examples where your strategic decisions led to measurable improvements in service delivery or cost optimisation.
✨Engage with Stakeholders
Stakeholder engagement is key in this position. Be ready to share experiences where you’ve successfully collaborated with both technology and business teams. Highlight how you’ve driven process changes and ensured adoption, as this shows your ability to influence and lead.
✨Prepare for Data-Driven Discussions
Since the role involves data management and MI reporting, be prepared to talk about how you’ve used data to inform decision-making. Bring examples of KPIs or performance metrics you’ve developed and how they impacted your previous organisation’s ITAM processes.