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- Tasks: Oversee IT infrastructure and provide support to users globally.
- Company: Dynamic multi-national organisation based in London.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Other info: Great opportunity for growth in a fast-paced environment.
- Why this job: Join a team that enhances technology and supports global operations.
- Qualifications: Experience in IT support and knowledge of Microsoft technologies.
The predicted salary is between 30000 - 40000 £ per year.
Our client, a multi-national organisation with its headquarters in west central London, is looking to recruit the services of an IT Support Technician. You will be responsible for day to day oversight and administration of our client’s infrastructure and the third party providers that deliver support for the physical and virtualised infrastructure.
Responsibilities include:
- Systems Administration – Deployment, installation and ongoing support of computer hardware and software.
- Support - 1st / 2nd line support reference for employees in the corporate office and internationally.
- Education - Participate in user IT education and awareness programs and initiatives.
- Project Delivery – Support IT management in the delivery of new systems and projects to enhance the infrastructure. Contribute to the delivery of hotel projects internationally.
- Incident Management – Participate as required in incident management and response, including communications.
- Compliance – Adhere to standards and best practices.
Required experience:
- Previous experience in an IT Technical Support or similar role, preferably within a mid to enterprise size business.
- Experience with administration of Microsoft cloud technologies, Active Directory Users and Computers, and Microsoft Office365.
- Knowledge of server and desktop hardware support and deployment, and of networking configuration and troubleshooting.
- Understanding of LAN, WAN & Wireless networking technologies.
- Administration of virtualised infrastructure a key advantage.
- Any of the following industry certifications are an advantage: ITIL, MCSA/MCSE, CCNA or Computing related degree.
For more information, please apply with your CV in the first instance.
IT Support Technician in London employer: Marshall Wolfe
Contact Detail:
Marshall Wolfe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, certifications, and any relevant experience. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Practice explaining how you would handle specific technical issues or user queries. Confidence in your problem-solving skills can really set you apart!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Support Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Microsoft cloud technologies and any relevant certifications. We want to see how your skills match what we're looking for!
Showcase Your Experience: When detailing your previous roles, focus on your hands-on experience with systems administration and support. Mention specific projects or incidents you've managed, as this will show us you're ready for the challenges of the job.
Keep It Professional: While we love a friendly tone, make sure your application is professional. Use clear language and avoid jargon unless it's relevant to the role. This helps us see your communication skills right from the start!
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Marshall Wolfe
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft cloud technologies, Active Directory, and Office 365. Be ready to discuss your experience with server and desktop hardware support, as well as networking configuration. The more confident you are in these areas, the better you'll impress your interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've handled IT incidents in the past. Think about times when you provided 1st or 2nd line support and how you resolved issues efficiently. This will demonstrate your ability to manage incidents and communicate effectively under pressure.
✨Highlight Your Project Experience
If you've been involved in any IT projects, be sure to mention them! Talk about your role in supporting IT management and how you contributed to the delivery of new systems. This shows that you're not just a support technician but also someone who can help drive projects forward.
✨Understand Compliance and Best Practices
Familiarise yourself with industry standards and best practices related to IT support. Be prepared to discuss how you ensure compliance in your work. This will show that you take your responsibilities seriously and understand the importance of adhering to guidelines in a corporate environment.