Director, Customer Account Manager in London

This website uses cookies to ensure you get the best experience. Wiser and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. See our Cookie Policy to read more about the cookies we set.You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.AnalyticsThese cookies collect information to help us understand how the site is being used. Key Accounts·London We usually respond within three daysWe are Wiser, a global, award-winning Employer Brand agency. We build employer brands to guide the best in the biz into their dream career with our clients. We transform a company’s employer brand internally and externally and change cultures from the ground up. With creative, strategic and early talent experts in-house, our clients have a single partnership with Wiser and we deliver end to end campaigns helping them to attract and retain the best talent globally.To find out more about us, take a look at our website wearewiser.Our Account Directors will lead the charge across our biggest pieces of client business; working with brilliant creative minds across all departments to deliver the highest quality work and embedding our partnership model.Alongside a few weeks of learning about all things Wiser, you will be assigned your own clients, which you will lead from end-to-end with support from the project management team. Existing client leads will spend time with you to get under the skin of the accounts, and your team lead will be on standby to support across the board. You will be the main point of contact for your senior clients, and your Project Manager will work with you on all things day-to-day.You will take full ownership of those client accounts, building a rhythm to support our partnership and upsell new service lines as we build them. quarterly steers and biannual creative workshops. You’re in the driving seat, ensuring inspirational creative briefs and agreeing clear scopes of work. Our team of Account Leads & Account Directors will grow our business, optimising the magic Wiser can bring.You’ll also have half an eye on opportunities to bring in other Wiser teams, from marketing to partnerships and early talent. You are as responsible as your Project Manager for making sure decks look beautiful and don’t have typos; Relationship building is the biggest part of your job, internally and externally. You are results and performance focused, ensuring our projects are profitable by agreeing clear scopes of work at the outset. Clients love your clarity, and the finance team love your management. You raise the bar through your confidence in protecting creative ideas, and creating opportunities for new ones to flourish, all in the name of changing the way people think about work.3-5 years in a client-facing Account Management role. You don’t need to have previously worked in Employer Branding, but it’d be a lovely bonus if you did.Experience crafting and delivering a creative product for clients - from brief and strategy to creative development, production & delivery. Creative agency background is a big plus.Whether it’s keeping the office stocked up with snacks, sending you a care package when you’re poorly, or planning the next Wiser party, they make the office a much happier placeA culture calendar full of options - from black tie to sports day, book club or run club, there’s something for everyone.We’re pretty proud of the space we have here - from phone booths to walking pads, all the way to a rainforest for focus-time… whatever vibe you need, you can find it here.The W breakfast - our Happiness team makes sure everyone starts the day right with a hotel-worthy breakfast spread. Fancy coffee tap and unlimited fizzies on offer too.On top of your holiday allowance, the office also closes for up to 2 weeks over the festive period so we can all recharge before coming back in the new year.Wiser Bank Holiday - a beloved Purple People tradition. Each Autumn we take an extra day off to celebrate Wiser’s birthday. Cake and candles at the ready…Moving House Day - one of life’s most stressful events made easier by an extra day off.Work from Anywhere allowance - everyone has a number of days to work from home or wherever they fancy. Whether it’s staying home on to snuggle your cat or working from Greece for a week in the summer, WFA is the answerTherapy - with 5 therapists to choose from, each year you can get up to x3 therapy sessions subsidised through Wiser to take either here in our own secret Log Cabin, externally or online (you pay 20 a session and we cover the restVitality Health Insurance - full coverage once you’ve passed probation. From necessities like the dentist, doctors and opticians, to mega rewards like Champneys, gym and travel discounts, it’s a winner.Gymbox - once passing probation, you can access our exclusive Wiser x Gymbox partnership where you can bag your Gymbox membership for less than half price.Apply (Go on... do it) Intro call with Talent Team Video call with Hiring Manager Tour of the Gaff & a task Final At Wiser, we’re committed to fostering a culture where everyone feels empowered to be themselves and inspired to excel. We know that true creativity and innovation thrive when diversity is celebrated and everyone is given equal access to opportunities. We’re building a team as diverse as the brands we work with, and our aim is to change the way people think about work.Feel free to reach out to our Talent Team if you need any adjustments to make our hiring process more accessible.Key Accounts