Introduction
The role of a Retail (Parts) Advisor Apprentice is diverse. You’ll be working behind the scenes receiving deliveries & at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting & analysing purchasing habits, as well as developing your ability to retain customers.
About the Employer
Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.
What You'll Do
The role of a Retail (Parts) Advisor Apprentice:
- Building and maintaining relationships with internal and external customers both in person and over the phone
- Developing relationships with other departments
- Preparing orders
- Meeting deadlines
- Stock control/management
- Processing warranty claims and payment
- Identifying parts
- Business development/planning
- Marketing and visual merchandising
- Forecasting and budgeting
- Managing logistics including organising and arranging deliveries
Training Outcome
Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:
- Parts process specialist
- Parts supervisor
- Parts manager
- After sales manager
- May lead to sales executive
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- Essential - GCSE - English - Grade A*-C/9-4
- Essential - GCSE - Maths - Grade A*-C/9-4
- Essential - GCSE - Science - Grade A*-C/9-4
Course Information
Course: Retailer (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: TBC by employer.
Expected Duration: 1 Year
Training Provider: MERCEDES-BENZ CARS UK LIMITED
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Retail Parts Advisor Apprentice employer: Marshall Van Service Croydon
Mercedes-Benz Cars UK Limited is an exceptional employer, offering a dynamic work environment where apprentices can thrive. With a strong focus on employee development, you will receive comprehensive training in customer care and stock management, paving the way for exciting career opportunities within the automotive industry. Located in a prestigious setting, the company fosters a collaborative culture that values innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Marshall Van Service Croydon Recruitment Team
