JUNIOR 3 RD LINE SUPPORT ENGINEER
Leading media company with offices globally is looking for a Junior 3 rd Line Support Engineer to join their team.
This role will be hybrid – 2-3 days in the office (White City, London or Watford or High Wycombe).
This is an ideal opportunity for a technically capable support engineer ready to move beyond traditional 2nd line support and gain deeper experience across enterprise infrastructure, Microsoft cloud services, security and automation.
JOB PURPOSE
The Junior 3rd Line Engineer will provide advanced technical support across the corporate IT environment, working as an escalation point for complex incidents and service requests that cannot be resolved at 1st or 2nd line.
The role combines hands-on troubleshooting with infrastructure, Microsoft 365, identity, endpoint and cloud administration. The successful candidate will work closely with senior IT colleagues to investigate root causes, maintain secure and reliable services, implement approved changes and develop the technical skills required to progress within a 3rd line and infrastructure environment.
RESPONSIBILITIES
· Provide 3rd line technical support for escalated incidents and service requests across the corporate IT environment.
· Investigate and resolve complex issues affecting Windows endpoints, Microsoft 365, Entra ID, Active Directory, networking, applications and user access.
· Support the administration of Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and associated security and compliance controls.
· Assist with Entra ID, identity, authentication, Multi-Factor Authentication, Conditional Access and role-based access management.
· Support endpoint manage...
Junior 3rd Line Support Engineer in High Wycombe employer: Marshall Resource Partners
Join our dynamic team in Milton Keynes as a Zoho Desk Administrator, where you'll thrive in a hybrid work environment that balances office collaboration with the flexibility of remote work. We pride ourselves on fostering a culture of continuous learning and innovation, offering robust development pathways and hands-on mentoring to help you advance your career in platform administration and emerging technologies. With a focus on problem-solving and user experience enhancement, you'll play a vital role in shaping our business systems while enjoying the unique advantages of working in a supportive and forward-thinking organisation.
Contact Details:
Marshall Resource Partners Recruitment Team
