At a Glance
- Tasks: Configure and enhance our Fleet Management case management platform while solving real-world problems.
- Company: Join a forward-thinking team in Milton Keynes with a hybrid work model.
- Benefits: Enjoy a flexible work schedule, professional development, and exposure to cutting-edge technologies.
- Other info: Great opportunities for growth in automation, AI, and solution design await you.
- Why this job: Kickstart your career in platform administration and make a tangible impact on user experiences.
- Qualifications: Experience with enterprise systems and a passion for technology are essential.
The predicted salary is between 50000 - 65000 £ per year.
Case Management Platform Administrator - Hybrid - 3 days in the office, 2 days WFH. We are looking for a Case Management Platform Administrator to join our team in Milton Keynes on a permanent basis. This is a hybrid role, with three days in the office and two days working remotely each week. This is an exciting opportunity for someone looking to build a career in platform administration, low-code technology, and business systems configuration.
We're looking for an individual who enjoys solving problems, learning new technologies, and turning business requirements into practical system solutions. Working closely with our IT Team and business end users, you'll help configure, enhance, and support our Fleet Management case management platform, while also gaining exposure to a wider suite of enterprise SaaS applications. You'll learn how to translate business requirements into practical technology solutions and play a key role in improving processes and user experiences across the organisation.
This role offers a fantastic development pathway into solution design, platform development, automation, and emerging technologies such as AI, with hands-on support, mentoring, and opportunities to grow your technical capabilities.
What will you be doing?
- Configure workflows, forms, fields, and business processes within our case management platform.
- Support the delivery of technology solutions that improve team efficiency and user experience.
- Work closely with business stakeholders to understand requirements and help translate them into practical system enhancements.
- Assist in configuring and maintaining low-code/no-code platforms across the wider technology landscape.
- Troubleshoot issues, investigate root causes, and help implement effective solutions.
- Test new functionality and support platform upgrades and improvements.
- Learn and apply best practices in platform configuration, process design, and system administration.
- Explore new platform features and emerging technologies, including automation and AI capabilities.
- Contribute ideas that improve processes, systems, and ways of working.
- Support agile delivery practices including planning sessions, stand-ups, and retrospectives.
Essential
- Experience as a system administrator, platform administrator, business analyst, application support analyst, or power user of enterprise systems.
- Experience working with business systems, enterprise applications, CRM platforms, or low-code/no-code technologies.
- A strong interest in technology and a desire to build a career in platform administration or systems development.
- Excellent problem-solving skills and a logical, detail-oriented approach.
- Strong communication skills with the ability to work effectively with both technical and non-technical colleagues.
- The ability to learn new technologies quickly and adapt to changing priorities.
- A proactive attitude, strong work ethic, and willingness to take ownership of tasks.
Desirable
- Exposure to platforms such as Zoho Desk, Salesforce, ServiceNow, HubSpot, Dynamics, SharePoint, or similar applications.
- Basic knowledge of HTML, CSS, JavaScript, or automation tools.
- Exposure to coding, including PHP APIs.
- Experience working within an Agile environment.
- An interest in process improvement, automation, AI, or solution design.
If this is you and you would like to know more, please send me your CV and we can discuss the company and role in more detail.
Senior Case Management Specialist in London employer: Marshall Resource Partners Ltd
Join a forward-thinking team in Milton Keynes as a Senior Case Management Specialist, where you will thrive in a hybrid work environment that balances office collaboration with remote flexibility. Our company fosters a culture of continuous learning and innovation, offering robust development pathways into solution design and emerging technologies like AI, all while providing hands-on support and mentoring to help you grow your technical skills. With a focus on improving processes and user experiences, you'll play a vital role in shaping the future of our case management platform and enjoy the unique advantage of working in a dynamic, technology-driven setting.
Contact Details:
Marshall Resource Partners Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Case Management Specialist in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Marshall Resource Partners Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Marshall Resource Partners Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Marshall Resource Partners Ltd
Let's not forget to apply directly through the Marshall Resource Partners Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Case Management Specialist in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Marshall Resource Partners Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Marshall Resource Partners Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Marshall Resource Partners Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
