Technical Customer Advisor

The Technical Advisor will be based in Türkiye, supporting our customer through close collaboration with their maintenance team. The role will provide timely responses to technical queries and act as the primary point of contact between the customer and the Cambridge-based MRO maintenance, technical support, and logistics teams. The post holder will facilitate the effective transfer of knowledge, ensure clear communication, and support the delivery of maintenance activities and technical solutions to the customer.

Accountability

• Respond to technical support requests from the customer, including flight crew and ground staff, either in person, by telephone, or electronically.
• Train and advise the customer's in-country maintenance team to transition successfully to the Lockheed Martin scheduled maintenance system.
• Act as the Subject Matter Expert (SME) for fault diagnosis, rectification activities, and component replacement (major and minor) at the customer's operating location.
• Establish and facilitate the transfer of key knowledge, skills, and best practices to the customer's maintenance and support teams.

Responsibilities

• Ensure customer maintenance teams are working in accordance with MRO processes and procedures.
• When required, support maintenance activities on aircraft and components in accordance with approved maintenance documentation and within authorised trade specialisms.
• Ensure customer maintenance teams comply with Health, Safety and Environmental (HSE) requirements and applicable airworthiness regulations.
• Work in accordance with company procedures to ensure compliance with requirements associated with the role, including tool control, document control, system updates, and certification activities.
• Accurately record and account for working time and activities.

Key Tasks

• Work alongside the UK MRO maintenance team to support aircraft maintenance activities.
• Coordinate and manage the technical development and on-the-job training of customer maintenance personnel in support of the agreed knowledge transfer plan.
• Identify and promote development opportunities for customer maintenance team members.
• Attend daily Tier 1 and Tier 2 operational meetings.
• Manage customer maintenance team competency pathways and development plans.
• Provide regular progress reports to internal and external stakeholders.
• Attend additional meetings as required by the MROSS management team.
• Provide SME guidance and technical advice to the customer regarding maintenance and engineering matters.
• Work closely with the UK MRO Training Team to identify and address technical knowledge gaps.

Accountable

We take accountability for our impact; own the decisions we make and empower each other to do our best. We don't make excuses for poor behaviour.

Trust

We build trust through being transparent, consistent and honest. We nurture positive and respectful relationships at all levels of the organisation.

Collaborate

We set each other up for success, work as a team and are considerate of each other. We listen and evolve together, helping and supporting each other to reach our goals with positive intent.

Improve

We are creative, curious and challenge to ensure we continuously improve and inspire new ideas. We challenge cynicism. We think outside the box to develop unique solutions to complex challenges.

• Able to lead and influence small teams within a maintenance environment.
• Strong understanding of MRO software solutions, including IFS and Windchill (PLM).
• Ability to conduct skills-gap analyses and training needs assessments.
• High level of understanding of aircraft technical publications and data sets.
• Understanding of project management principles, resource planning, and capacity management.
• Commercial awareness and stakeholder management skills.

Technical Competencies

• Recent C-130J Airframe, Engine and/or Avionics experience.
• C Licence holder or equivalent company authorisation.
• Proficient in the use of Microsoft Office applications.
• Strong fault-finding and aircraft systems diagnostic capability.

Experience

• Proven experience supervising and leading teams within an aviation maintenance environment.
• Significant experience performing depth maintenance on the C-130J platform.
• Experience of Lockheed Martin C-130J maintenance programmes is desirable.
• Previous experience in a Field Support Representative (FSR) or equivalent customer-facing support role is desirable.
• Working knowledge of UK MAA Part 145 and Part 147 regulations is desirable.

Education & Qualifications

Essential

• Approved Aeronautical Engineering Apprenticeship (Airframe & Engine) or equivalent Level 3 qualification.
• EASA B1 or B2 Licence Holder, or equivalent qualification required to hold C Release approval.
• Fluent spoken and written English and Turkish at a technical and professional level.

Desirable

• Project Management qualification (e.g. PRINCE2, APM or equivalent).

Marshall Cultural Expectations

Established in 1909, Marshall is a private equity-backed, independent British mid-tier aerospace and defence company with a proud 100-year heritage supporting governments and prime contractors worldwide. We are a global leader in military MRO, keeping fleets mission-ready - including the C-130 Hercules, which we've supported since 1966 with multiple world-first accreditations. We also design and manufacture precision parts and subsystems for flagship defence programmes under long-term contracts with major OEMs.

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