At a Glance
- Tasks: Provide first-line IT support and resolve incidents for users across the business.
- Company: Join a leading defence-focused company in Cambridge with a collaborative culture.
- Benefits: Enjoy 27 days holiday, matched pension contributions, and flexible working options.
- Other info: Be part of an inclusive team that values diversity and offers excellent growth opportunities.
- Why this job: Kickstart your IT career with full training and hands-on experience in a dynamic environment.
- Qualifications: Strong communication skills and a willingness to learn; ideal for entry-level candidates.
The predicted salary is between 30000 - 40000 £ per year.
Competitive salary and remuneration package including 27 days holiday, pension contributions matched up to 9%. Office location is Cambridge with parking. This role will initially be based on site, with a possibility of hybrid working over time. Provision for flexibility around working patterns.
About the Role
We are looking for a member of the Marshall IT Service Desk Team to be at the forefront of Information Technology within a defence focused business. You will be front of house, supporting the day to day operational support services.
Responsibilities
- Provide first point of contact & 1st line triage for users across the businesses.
- Provide technical support and advice via the ticketing and telephone system, responding to incidents and service requests raised within the Service Desk.
- Resolve incidents and requests in line with SLA’s while remaining compliant with security standards to the satisfaction of the customer.
- Escalate to other support teams or the Service Desk Manager with full triage documented when a 1st line resolution is not possible.
- Communicate with users and stakeholders regarding incident and service request progress, ensuring all communication is documented within the ticket.
- Provide a professional and positive front‑of‑house interaction with customers and visitors to the department.
- Produce and maintain knowledge‑base articles and procedures to allow transfer of knowledge within the team and wider business.
- Develop a general understanding of the IT technologies used across the businesses and work closely with the 2nd and 3rd line IT Teams.
Qualifications
- Ability to work collaboratively with colleagues or independently with limited supervision.
- Strong written and verbal communication skills; able to articulate with customers across the business at various levels of technical understanding.
- Understanding of the requirements of working in a customer environment.
- Understanding of the aims and objectives of our business and the functionality it delivers to customers.
- Strong attention to detail.
- Willpower to "get it done" and willingness to learn new tasks.
- Experience writing user guides and processes.
- Computer literate; ability to multitask.
- Suitable for someone at the beginning of an IT career, coming from a customer support background or looking for a career change. Full training will be given.
Benefits
- Competitive salary and remuneration package.
- 27 days holiday.
- Pension contributions matched up to 9%.
- Office location at Cambridge with parking.
- Potential for hybrid working and flexible working patterns.
Equal Opportunity Statement
Marshall Group is an Equal Opportunity Employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.
IT Service Desk Administrator in Cambridge employer: Marshall of Cambridge Aerospace Ltd
Marshall Group is an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes 27 days of holiday and pension contributions matched up to 9%. Located in the vibrant city of Cambridge, employees enjoy a supportive work culture with opportunities for hybrid working and flexibility in working patterns, fostering both personal and professional growth in a dynamic IT environment focused on defence.
Contact Details:
Marshall of Cambridge Aerospace Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Administrator in Cambridge
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Marshall of Cambridge Aerospace Ltd value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Marshall of Cambridge Aerospace Ltd a taste of how you handle customer queries.
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Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Marshall of Cambridge Aerospace Ltd!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Marshall of Cambridge Aerospace Ltd.
We think you need these skills to ace IT Service Desk Administrator in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Marshall of Cambridge Aerospace Ltd!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Marshall of Cambridge Aerospace Ltd
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
