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For Companies At a Glance
- Tasks: Lead daily operations in a busy service department, ensuring customer satisfaction and profitability.
- Company: Join one of the UK's leading automotive retail groups at Jaguar Land Rover Oxford.
- Benefits: Enjoy 25 days annual leave, life assurance, pension scheme, and employee discounts.
- Why this job: This role offers a clear career path and the chance to lead a dynamic team.
- Qualifications: Previous service leadership experience is essential; manufacturer experience is a plus.
- Other info: Full-time position with competitive salary, bonus, and company car.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Service Manager to join our Jaguar Land Rover store in Oxford. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the General Manager, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups.
What are the key accountabilities?
As a Service Manager, you will have overall accountability for people and financial performance within the Service division of your dealership. With support from your General Manager and corporate support functions, you will:
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Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced
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Drive a high performance culture, ensuring performance is rewarded and underperformance is managed
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Oversee the service division, managing resource levels and productivity
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Accurately produce dealership reporting, in line with group reporting frameworks
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Support the dealership to consistently achieve high levels of customer satisfaction
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Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements
It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individual who display the following attributes:
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Strong leadership skills with the ability to lead and motivate a large and diverse team
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A professional and calm approach with strong stakeholder
management skills to manage internal and external stakeholders
- Strong analytical and problem solving skills, with the ability to foresee potential barriers
Location: Marshall Jaguar Land Rover Oxford
Hours: 45 hours per week, Monday to Friday from 8am to 6pm
Salary: Competitive basic salary with a bonus and OTE scheme in place and Company Car
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Service Manager - Jaguar Land Rover Oxford employer: Marshall Motor Group
Contact Detail:
Marshall Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Jaguar Land Rover Oxford
✨Tip Number 1
Familiarize yourself with the Jaguar Land Rover brand and its values. Understanding their customer service philosophy and operational standards will help you align your experience with what they are looking for in a Service Manager.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Be ready to discuss how you motivated your team and improved performance, as this is crucial for the role.
✨Tip Number 3
Research common challenges faced in automotive service departments and think about how you would address them. Being able to discuss potential barriers and your problem-solving strategies will demonstrate your analytical skills.
✨Tip Number 4
Network with current or former employees of Jaguar Land Rover or similar automotive companies. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Service Manager - Jaguar Land Rover Oxford
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your previous service leadership experience. Include specific examples of how you've led teams, improved customer satisfaction, and managed financial performance in past roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and problem-solving abilities. Mention your understanding of the automotive industry and express your enthusiasm for working with Jaguar Land Rover.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Marshall Motor Group
✨Showcase Your Leadership Skills
As a Service Manager, strong leadership is key. Be prepared to share specific examples of how you've successfully led and motivated teams in the past. Highlight your ability to create a high-performance culture and manage underperformance effectively.
✨Demonstrate Customer Focus
Customer satisfaction is crucial in this role. Discuss your strategies for ensuring high levels of customer satisfaction and how you've handled challenging situations with clients. This will show that you understand the importance of the customer experience.
✨Prepare for Financial Discussions
Since you'll be accountable for financial performance, brush up on your financial acumen. Be ready to discuss how you've managed budgets, increased profitability, or improved resource allocation in previous roles.
✨Understand the Brand and Market
Familiarize yourself with Jaguar Land Rover's values, products, and market position. Showing that you have done your homework will demonstrate your genuine interest in the company and the automotive industry.
