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For Companies At a Glance
- Tasks: Drive customer retention through outreach and collaboration with the sales team.
- Company: Join Marshall Motor Group, the UK's 7th largest motor retail group with a people-centric culture.
- Benefits: Enjoy 25 days annual leave, uncapped OTE, company car, and various employee perks.
- Why this job: Be part of a dynamic team focused on customer service and professional growth.
- Qualifications: No experience needed! Just bring your customer service skills and a positive attitude.
- Other info: Work full-time, Monday to Friday, in a supportive environment that values integrity and innovation.
The predicted salary is between 28000 - 48000 £ per year.
Market Area Renewal Coordinator – Maidstone Audi
Hours: Full time, Monday – Friday
Salary- £28,000 plus OTE £48,000 Uncapped and Company Car
Benefits: 25 days annual leave plus bank holidays, Ben – Employee Assistance Programme, Discounted Car Purchase Scheme & Colleague Car Benefit Offers, life assurance and pension scheme
Who we are
Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK\’s 7th largest motor retail group (AM100 11/24).
We operate 147 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.
Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.
We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.
The Role
We are seeking a Market Area Renewal Coordinator to join our London Market Area and assist in providing a high quality service for our customers. Working as part of a team and reporting to the Divisional Renewal Manager. The main purpose of this role is to drive customer retention through proactive outreach and collaboration with the sales team, while maintaining high standards of customer service. This position is offered on a full-time basis Monday – Friday.
What does a Market Area Renewal Coordinator do?
As a Market Area Renewal Coordinator, you will be representing both Marshall and one of our 22 vehicle brands. You will work closely with the Divisional Renewal Manger, Sales Management and sites to achieve maximum finance customer retention (Minimum national average) in your designated sites.
- Responsible for daily outbound calling of existing customers through internal system generated leads and using own initiatives
- Regular movements between the 4 centres within the London Market Area
- Email the dealerships to confirm the appointment and confirm details of sales executive handling the appointment
- Liaise between DRM/GSM/TM’s and sites on a daily basis with appointment stats
- Participate in daily renewal team calls to go over stats and renewal appointment data
- Daily reporting of activity and appointments made adhering to targets set
- Ensuring all calls are made compliantly and to brand standards
Do I need experience?
No! That’s the best part! If you are an individual with strong experience in a customer facing position and a real focus and drive for hitting targets and strong telephone manner, we would welcome your application. We believe in recruiting for the attitude and training for the skills. The key attributes that we would look for are:
- Influencing skills, with the ability and confidence to convert enquires into appointments
- IT literacy and understanding of Microsoft applications
- Brilliant customer service experience, to build and maintain long term relationships
- Fantastic listening skills to understand customer requirements and needs
- A willingness to learn and develop your product knowledge
- Professionalism, with a commitment to adhere to process and procedure
- Individuals who demonstrate the Marshall Values of People, Customers, Integrity and Innovation
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Renewals Coordinator employer: Marshall Motor Group
Contact Detail:
Marshall Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Coordinator
✨Tip Number 1
Familiarize yourself with the automotive industry and the specific vehicle brands that Marshall represents. This knowledge will help you engage more effectively with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of outbound calling, being confident and clear on the phone is crucial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your customer service experience during the interview. Be ready to share specific examples of how you've successfully built relationships with customers and handled their needs in previous roles.
✨Tip Number 4
Demonstrate your willingness to learn and adapt. Highlight any past experiences where you quickly picked up new skills or knowledge, as this aligns with Marshall's value of innovation and commitment to training.
We think you need these skills to ace Renewals Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Market Area Renewal Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: Even if you don't have direct experience in a similar role, emphasize your customer-facing experience and any relevant skills that align with the job requirements, such as strong communication and influencing skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Marshall's commitment to people, customers, integrity, and innovation.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects professionalism and attention to detail.
How to prepare for a job interview at Marshall Motor Group
✨Show Your Customer Service Skills
Since the role emphasizes customer retention and service, be ready to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to build long-term relationships and resolve issues effectively.
✨Demonstrate Your Communication Skills
As a Market Area Renewal Coordinator, you'll need strong influencing skills. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you can convert inquiries into appointments through effective communication.
✨Familiarize Yourself with the Company Values
Marshall Motor Group values People, Customers, Integrity, and Innovation. Research these values and think about how your personal values align with them. Be prepared to discuss how you embody these principles in your work.
✨Prepare for Role-Specific Questions
Expect questions related to outbound calling and appointment setting. Think about how you would approach daily tasks like reporting activity and liaising with team members. Show that you understand the importance of compliance and brand standards in your responses.
