At a Glance
- Tasks: Assist customers with vehicle servicing and MOT bookings while providing top-notch service.
- Company: Join Marshall Motor Group, a leading automotive retailer in the UK.
- Benefits: Earn up to £28,000 with bonuses, 25 days leave, and employee discounts.
- Other info: Comprehensive training provided with opportunities for career growth.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced environment.
- Qualifications: Previous customer service experience is preferred; automotive knowledge is a plus.
The predicted salary is between 24000 - 28000 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details:
- Contractual hours: 40
- Basis: Full time
- Region: Greater London
- Job category/type: Aftersales
- Date posted: 18/09/2025
- Job reference: REQ13352
Location: Contact Centre Loughton
Hours: 40 hours per week working Monday to Friday 8am-5pm or 9am-6pm
Salary: OTE up to £28,000, uncapped earning potential
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Bonus schemes: Customer satisfaction and team performance bonus schemes
The Role:
We are seeking a Customer Service Representative based at our Contact Centre in Loughton. You will assist in providing a high-quality service for our customers and gain great exposure to our brand. You will be the first point of contact for our Aftersales customers responsible for incoming calls, managing and booking their vehicles in for all aspects of servicing and MOT. You will enjoy making outbound calls, proactively reaching out to our customers from the dealership’s database. There will be a chance to earn additional bonus on top of your salary by recommending suitable products for your customers and consistently ensuring a fantastic customer journey, encouraging repeat business to the dealership.
Who you are:
You will have previous customer service experience, whether this experience is within a face to face or telephone position and enjoy working in a fast-paced target driven role. We believe in recruiting for the attitude and training for the skills, so to be successful within the role previous automotive experience is not necessarily required, however can be beneficial if you are currently within the automotive industry.
The key attributes that we are looking for:
- Influencing skills with the ability and confidence to convert enquiries into bookings
- Providing excellent customer service to maximise customer retention
- Fantastic listening skills to understand customer requirements and needs
- Attention to detail when using multiple systems
- A willingness to learn and develop your product knowledge
- Professionalism, with a commitment to adhere to process and procedure
- Tech savvy, confident using database systems
Is training provided?
We believe in the importance of developing our people and will invest in you and your career should you demonstrate the desire and determination to progress. This is a great opportunity to join Marshall Motor Group and develop into a customer facing dealership role. Training will take place in our dealership on a 1-2-1 basis, then mentoring support throughout your first month of starting the role. You will have total visibility of the customer’s Aftersales journey in order to understand the importance this role has within our business.
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.
Equal Opportunity Statement:
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Customer service representative Loughton employer: Marshall Motor Group
Marshall Motor Group is an exceptional employer, offering a vibrant work culture in Loughton that prioritises employee development and well-being. With competitive benefits including 25 days of annual leave, life assurance, and uncapped earning potential, we foster a supportive environment where your contributions are recognised and rewarded. Join us to be part of a leading automotive retail group that values its people and provides ample opportunities for career growth and advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer service representative Loughton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marshall Motor Group. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 3
Be prepared for role-play scenarios! In customer service interviews, you might be asked to handle a mock call or situation. Stay calm, listen carefully, and show off your problem-solving skills. This is your chance to shine!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, applying online gives you a chance to showcase your enthusiasm for the role right from the start. So, don’t hesitate—get your application in today!
We think you need these skills to ace Customer service representative Loughton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your previous customer service experience and any relevant skills that match what we're looking for, like influencing skills and attention to detail.
Show Your Personality:We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for customer service shine through. Share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application!
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. This way, your application goes straight to our recruitment team, and we can get back to you quicker!
How to prepare for a job interview at Marshall Motor Group
✨Know the Company
Before your interview, take some time to research Marshall Motor Group. Understand their history, values, and what sets them apart in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you excelled in providing excellent service. Think of specific situations where you turned a negative experience into a positive one, as this will demonstrate your problem-solving abilities.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. Respond thoughtfully to their questions, and don’t hesitate to ask clarifying questions if needed. It shows you’re engaged and care about understanding their needs.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. They might ask you how you would handle a difficult customer or a specific situation. Think through these scenarios beforehand and practice your responses. This will help you feel more confident and prepared when it comes time to demonstrate your skills.
