At a Glance
- Tasks: Be the friendly voice for customers, managing bookings for servicing and MOT.
- Company: Join Marshall Motor Group, a leading name in the automotive industry.
- Benefits: Earn up to £28k plus bonuses, enjoy 25 days off, and great employee discounts.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Kickstart your career in customer service with fantastic earning potential and training.
- Qualifications: Previous customer service experience is a must, but we provide the training you need.
The predicted salary is between 24000 - 28000 £ per year.
Marshall Motor Group is hiring a full-time Customer Service Representative for its Contact Centre in Loughton. In this role, you will be the first point of contact for customers, responsible for managing bookings for servicing and MOT.
The position offers uncapped earning potential with an OTE of up to £28,000 and various benefits including:
- 25 days annual leave
- A pension scheme
- Employee discounts
Previous customer service experience is required, and training will be provided.
Aftersales CSR - Earn Up to £28k + Bonuses in Loughton employer: Marshall Motor Group
Marshall Motor Group is an exceptional employer that prioritises employee satisfaction and growth, offering a dynamic work culture in Loughton. With competitive earnings potential of up to £28,000 plus bonuses, generous benefits such as 25 days of annual leave, and a supportive environment for professional development, we empower our team members to thrive while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales CSR - Earn Up to £28k + Bonuses in Loughton
✨Tip Number 1
Make sure you know the ins and outs of customer service! Brush up on your communication skills and be ready to showcase how you've handled customer queries in the past. We want to see that you can keep a cool head under pressure!
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when you're faced with real-life situations during the interview.
✨Tip Number 3
Don’t forget to research Marshall Motor Group! Knowing their values and what they stand for will give you an edge. We love candidates who show genuine interest in our company and can align their skills with our mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who are eager to join our team and make a difference in customer service.
We think you need these skills to ace Aftersales CSR - Earn Up to £28k + Bonuses in Loughton
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience in your application. We want to see how you've handled customer queries and resolved issues, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Aftersales CSR role. Mention why you’re excited about working with Marshall Motor Group and how you can contribute to their team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Marshall Motor Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand common scenarios you might face in the role, like handling complaints or managing bookings. This will show that you're prepared and know what the job entails.
✨Research Marshall Motor Group
Take some time to learn about Marshall Motor Group and their values. Knowing their mission and how they operate can help you tailor your answers to align with their culture, making you a more appealing candidate.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or your experience with booking systems. Practising your responses can help you feel more confident and articulate during the interview.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through! Expressing genuine interest in the position and the potential to earn bonuses can set you apart from other candidates. Remember, enthusiasm is contagious!
