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- Tasks: Lead and manage Aftersales operations across multiple locations for Jaguar Land Rover.
- Company: Join Marshall Motor Group, a leader in the automotive industry.
- Benefits: Enjoy 25 days annual leave, company car, private fuel, and an industry-leading pension scheme.
- Why this job: Make a real impact in a senior role with opportunities for growth and innovation.
- Qualifications: Proven experience in a senior Aftersales role with strong leadership skills.
- Other info: Diversity is valued; we promote equal opportunities for all.
The predicted salary is between 48000 - 84000 £ per year.
Full-time, Monday to Friday, 45 hours per week. Benefits to include 25 days annual leave plus bank holidays (increasing with length of service), Company Car, Private Fuel, Industry Leading Pension Scheme, Colleague Discount Scheme, Ride to Work Scheme plus many more.
The Role: As Head of Aftersales, you will represent Constellation and Marshall for Jaguar Land Rover across our locations. You will be expected to travel to our JLR Stores across the UK. Ideally, you will live a commutable distance to one of the stores due to the extensive travel required for this position. This is an extremely rare opportunity to represent a leading brand in the automotive industry. Reporting to the JLR Franchise Director and working alongside a Divisional Team, you will be required to be hands-on, leading, coaching, and driving performance while ensuring our goal of customer service excellence remains the number one priority.
Why Would This Role Suit Me? We are looking for an exceptional individual who can demonstrate a history of delivering business growth within Aftersales departments or businesses, through strong leadership and motivational skills, as well as an ability to solve problems and develop collaborative and innovative ideas to maximise the potential of the Aftersales Departments across the Division. Service Department experience is a pre-requisite however an in-depth knowledge of Parts and Bodyshop is also essential and will form a large part of the day to day responsibilities.
Key Responsibilities:
- Lead and manage the Aftersales operations across all locations
- Drive performance and customer service excellence
- Coach and mentor the Service, Parts and Bodyshop Teams
- Implement innovative strategies to boost turnover and net profit growth
- Ensure compliance with company policies and standards
- Drive KPI's and Scorecard Performance
- Increase customer retention
- Drive and improve VHC performance
Required Qualifications and Experience:
- Proven track record in a Senior Aftersales Role within the automotive industry with responsibility for management and influence across multiple locations.
- Strong leadership and coaching skills
- Multi-site and remote management experience
- In-depth Parts and Bodyshop understanding
- Excellent problem-solving abilities
- Ability to inspire and motivate teams
- Commitment to delivering exceptional customer service
- Strong manufacturer relationships
Our Commitment to Diversity: Our policy is to employ the best-qualified people and provide equal opportunities for the advancement of employees, including promotion and training. We do not discriminate against any person based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Divisional Head of Aftersales in London employer: Marshall Motor Group
Contact Detail:
Marshall Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Divisional Head of Aftersales in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience with Jaguar Land Rover. A friendly chat can lead to insider info or even a referral that could land you an interview.
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet potential employers, be ready to share specific examples of how you've driven performance and customer service excellence in past roles. We want to see that passion for coaching and mentoring!
✨Tip Number 3
Be proactive! If you see a job posting that excites you, don’t just wait for the application window to open. Reach out directly to the hiring manager or team via LinkedIn. A personal touch can make all the difference!
✨Tip Number 4
Keep it local! Since this role requires travel across the UK, make sure to highlight your commutable distance to the stores in your conversations. It shows you're ready to hit the ground running and are committed to the role.
We think you need these skills to ace Divisional Head of Aftersales in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Divisional Head of Aftersales role. Highlight your experience in aftersales, leadership skills, and any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've driven performance and customer service excellence in previous roles.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving abilities. We want to see how you’ve tackled challenges in the past and what innovative strategies you’ve implemented.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Marshall Motor Group
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to aftersales. Be ready to discuss how you've driven performance and customer service excellence in your previous roles. This shows you understand the metrics that matter.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in a multi-site environment. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability to inspire and drive results.
✨Understand the Brand
Research Jaguar Land Rover and their aftersales strategy. Familiarise yourself with their values and recent developments. Showing that you’re aligned with the brand’s vision can set you apart from other candidates.
✨Prepare for Problem-Solving Questions
Anticipate questions that assess your problem-solving abilities. Think of scenarios where you had to innovate or resolve conflicts within your team. Having these examples ready will highlight your critical thinking and adaptability.
