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- Tasks: Lead and manage Aftersales operations for Jaguar Land Rover across multiple locations.
- Company: Join Marshall Motor Group, a leader in the automotive industry.
- Benefits: Enjoy 25 days annual leave, company car, private fuel, and an industry-leading pension scheme.
- Why this job: Make a real impact in a rare opportunity to represent a prestigious automotive brand.
- Qualifications: Proven experience in a senior Aftersales role with strong leadership skills.
- Other info: Diversity is valued; we promote equal opportunities for all.
The predicted salary is between 48000 - 84000 £ per year.
Full-time, Monday to Friday, 45 hours per week.
Benefits to include:
- 25 days annual leave plus bank holidays (increasing with length of service)
- Company Car
- Private Fuel
- Industry Leading Pension Scheme
- Colleague Discount Scheme
- Ride to Work Scheme
- Plus many more
The Role:
As Head of Aftersales, you will represent Constellation and Marshall for Jaguar Land Rover across our locations. You will be expected to travel to our JLR Stores across the UK. Ideally, you will live a commutable distance to one of the stores due to the extensive travel required for this position. This is an extremely rare opportunity to represent a leading brand in the automotive industry. Reporting to the JLR Franchise Director and working alongside a Divisional Team, you will be required to be hands-on, leading, coaching, and driving performance while ensuring our goal of customer service excellence remains the number one priority.
Why Would This Role Suit Me?
We are looking for an exceptional individual who can demonstrate a history of delivering business growth within Aftersales departments or businesses, through strong leadership and motivational skills, as well as an ability to solve problems and develop collaborative and innovative ideas to maximise the potential of the Aftersales Departments across the Division. Service Department experience is a pre-requisite however an in-depth knowledge of Parts and Bodyshop is also essential and will form a large part of the day to day responsibilities.
Key Responsibilities:
- Lead and manage the Aftersales operations across all locations
- Drive performance and customer service excellence
- Coach and mentor the Service, Parts and Bodyshop Teams
- Implement innovative strategies to boost turnover and net profit growth
- Ensure compliance with company policies and standards
- Drive KPI’s and Scorecard Performance
- Increase customer retention
- Drive and improve VHC performance
Required Qualifications and Experience:
- Proven track record in a Senior Aftersales Role within the automotive industry with responsibility for management and influence across multiple locations
- Strong leadership and coaching skills
- Multi-site and remote management experience
- In-depth Parts and Bodyshop understanding
- Excellent problem-solving abilities
- Ability to inspire and motivate teams
- Commitment to delivering exceptional customer service
- Strong manufacturer relationships
Our Commitment to Diversity:
Our policy is to employ the best-qualified people and provide equal opportunities for the advancement of employees, including promotion and training. We do not discriminate against any person based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Divisional Head of Aftersales in England employer: Marshall Motor Group
Contact Detail:
Marshall Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Divisional Head of Aftersales in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience with Jaguar Land Rover. A friendly chat can lead to insider info or even a referral that could land you an interview.
✨Tip Number 2
Don’t just apply; engage! Use our website to directly message the job poster. Show your enthusiasm for the role and ask any questions you might have. It’s a great way to stand out from the crowd.
✨Tip Number 3
Prepare for the interview by researching the latest trends in aftersales and customer service excellence. Bring innovative ideas to the table that align with the company’s goals. We want to see your passion for driving performance!
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the position can keep you fresh in their minds. Plus, it shows you’re genuinely keen on the opportunity.
We think you need these skills to ace Divisional Head of Aftersales in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Divisional Head of Aftersales role. Highlight your experience in aftersales, leadership skills, and any relevant achievements that showcase your ability to drive performance and customer service excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for the automotive industry and how your background aligns with the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight specific examples where you've successfully solved problems or implemented innovative strategies in previous roles. This will demonstrate your capability to tackle challenges head-on.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Marshall Motor Group
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to aftersales. Be ready to discuss how you've driven performance in previous roles, including specific figures that demonstrate your success in boosting turnover and customer retention.
✨Showcase Leadership Skills
Prepare examples of how you've led teams in a multi-site environment. Think about times when you coached or mentored staff to achieve excellence in customer service, and be ready to share these stories during the interview.
✨Understand the Brand
Research Jaguar Land Rover thoroughly. Familiarise yourself with their values, recent news, and any innovations in their aftersales services. This will show your genuine interest in the brand and help you align your answers with their goals.
✨Problem-Solving Scenarios
Be prepared to discuss specific challenges you've faced in aftersales and how you resolved them. Think of innovative strategies you've implemented to overcome obstacles, as this role requires strong problem-solving abilities and creativity.